Ingrid Diaz-Ruiz
Woodbridge,VA
Summary
Accomplished IT professional with a proven track record in data center infrastructure, hardware installation, and team leadership, complemented by exceptional customer service skills. Over 5 years of progressive experience at Amazon Web Services (AWS), advancing from Install Technician to Install Manager, demonstrating leadership in large-scale server deployment and cabling operations. Bilingual in English and Spanish, with a strong background in technical support that enhances communication and problem-solving capabilities across diverse teams and clients. Adept at driving efficiency and innovation in fast-paced environments while consistently delivering high-quality results.
Overview
17
17
years of professional experience
Work History
Infrastructure Delivery Install Manager
Amazon Web Services (AWS)
06.2024 - Current
- Lead a team of 30+ installation technicians and vendor to deliver high-quality data center builds, hardware deployments, and infrastructure upgrades.
- Manage end-to-end installation projects across multiple U.S. regions, supporting operations that impact AWS facilities company-wide.
- Oversee project planning, resource allocation, timelines, and deliverables to ensure installations meet operational goals and compliance standards.
- Coordinate with cross-functional teams including facilities, networking, engineering, and senior leadership to align project objectives and resolve escalations.
- Develop and implement process improvements to increase efficiency, reduce installation delays, and maintain high safety and quality standards.
- Mentor, train, and evaluate technicians to build a high-performing team and encourage continuous growth.
- Infrastructure Delivery Install Technician Lead
- Installed, configured, and tested servers, racks, and networking equipment in AWS data centers.
- Performed fiber and copper cabling, patch panels, labeling, and documentation.
- Completed installation tickets while following data center safety, security, and operational protocols.
- Troubleshot hardware and connectivity issues to minimize downtime and maintain performance.
- Lead and trained teams in multiple regions for support in cabling and rack install
- Trained 100+ high performing technicians in install role
- Led installation operations for large-scale infrastructure projects, ensuring adherence to budget and schedule constraints.
- Coordinated logistics for equipment delivery, setup, and configuration across multiple data center locations.
- Implemented safety training programs for installation teams, resulting in a significant reduction in workplace incidents.
- Managed the workflow and performance metrics of installation teams, continuously seeking ways to enhance productivity.
- Facilitated communication between installation teams and project stakeholders to align on timelines and expectations.
Infrastructure Delivery Install Technician Lead
Amazon Web Services (AWS)
02.2020 - 06.2024
- Led installation projects for large-scale data center builds, ensuring timely completion and adherence to quality standards.
- Managed logistics and inventory control for installation materials, optimizing resource allocation and minimizing waste.
- Performed system testing and troubleshooting to identify and resolve hardware issues, maintaining optimal performance.
- Documented installation processes and project updates to ensure clear communication and compliance with operational protocols.
- Trained and mentored junior technicians, fostering a collaborative environment and enhancing team performance.
- Conducted regular safety audits to ensure compliance with safety regulations and minimize operational risks.
- Collaborated with engineering teams to design and implement network cabling layouts, improving efficiency in installations.
- Developed and maintained strong relationships with vendors and contractors to streamline installation processes.
- Implemented process improvements that reduced installation time by 15%, enhancing overall project efficiency.
- Coordinated with cross-functional teams to align project timelines and deliverables, ensuring successful outcomes.
- Maintained up-to-date knowledge of industry trends and technologies to enhance service delivery and operational effectiveness.
Network Technician1
Tek Systems (Amazon Contractor)
09.2019 - 02.2020
- Comply with all datacenter safety, security, and operational protocols
- Complete service tickets related to servers in data centers
- Liaison to building facilities and various IT management teams relative to operations and project activity
- Patch racks according to cut sheet configurations, and allocate the rack
- Pull cabling throughout data center patch panels, loading bricks
- Label fiber path links and optics to breakout kits
- Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues from previously deployed copper or fiber cabling
Pharmacy Technician
CVS Pharmacy Inc.
12.2015 - 02.2020
- Processed over 50 prescriptions per day using various software systems in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Medical Assistant
Pulmonary And Medical Associates
07.2017 - 06.2018
- Obtained accurate medical histories from patients, highlighting critical information using various tracking and information systems.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Pharmacy Technician
Target Pharmacy
12.2008 - 12.2015
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Reviewed and verified customer information and insurance provider information.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Ensured proper entry and processing of patients' prescriptions into internal system.
Education
No Degree - IT Network Security
New Horizons Computer Learning Center
McLean, VA09-2019
High School Diploma - undefined
Garfield High School
Woodbridge, VA01.2011
Skills
- Proficient verbal and written communications in English and Spanish
- Scheduling coordination
- Workflow optimization
- Hardworking and reliable
- Customer service
- Problem-solving
- Team leadership
- Management
- Inventory management
- Information tracking
- Remote access technology
- Software experience
- User Support
- Security monitoring
- Technical troubleshooting
- Hardware installations
- Desktop support
SKILLS & INTERESTS
Meeting new people; Traveling; Urban Art; D.C. Sports; Running
Timeline
Infrastructure Delivery Install Manager
Amazon Web Services (AWS)
06.2024 - Current
Infrastructure Delivery Install Technician Lead
Amazon Web Services (AWS)
02.2020 - 06.2024
Network Technician1
Tek Systems (Amazon Contractor)
09.2019 - 02.2020
Medical Assistant
Pulmonary And Medical Associates
07.2017 - 06.2018
Pharmacy Technician
CVS Pharmacy Inc.
12.2015 - 02.2020
Pharmacy Technician
Target Pharmacy
12.2008 - 12.2015
High School Diploma - undefined
Garfield High School
No Degree - IT Network Security
New Horizons Computer Learning Center