Summary
Overview
Work History
Skills
Timeline
Generic

CHRISTOPHER BONO

Atlanta,GA

Summary

Driven leader with a passion for fostering a thriving community and being surrounded by others who want to succeed. Proven ability to exceed sales goals, lead teams, and manage day-to-day operations in a fast-paced environment. Leveraging strong customer service, communication, and leadership skills to create exceptional customer experiences.

Overview

3
3
years of professional experience

Work History

Operations Manager

LA Fitness
Roswell, GA
11.2024 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

ENTRY LEVEL AGENT

Liberty National
Vestavia Hills, USA
04.2024 - 09.2024
  • Executed daily cold calls to potential clients, boosting engagement and interest in policies
  • Led in-home sales presentations, effectively matching client needs with suitable coverage
  • Assessed client needs, offering tailored insurance solutions for optimal protection
  • Facilitated sales training, enhancing team skills in professional client outreach
  • Coordinated sales strategies with management, boosting client base and surpassing targets
  • Led and facilitated daily sales meetings, enhancing team performance and engagement
  • Managed personal and team goals, ensuring consistent achievement and motivation
  • Organized business trips for training new hires, improving company-wide sales skills
  • Achieved top door-to-door sales in Birmingham, driving branch success

LEAD SALES DIRECTOR

Fueled Promotions
Birmingham, USA
12.2023 - 03.2024
  • Increased revenue through strategic sales and marketing initiatives
  • Maintained and exceeded sales goals
  • Developed and implemented training programs to enhance customer service and product knowledge
  • Developed key customer relationships to increase sales.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Drove sales through development of successful promotional strategies and product placement.

ASSISTANT GENERAL MANAGER

Amped Fitness
Birmingham, USA
07.2023 - 10.2023
  • Provided exceptional customer service to members, fostering a welcoming and positive environment
  • Oversaw memberships, processed payments, and ensured accurate financial records
  • Oversaw front desk operations, maintaining a clean and organized workspace

FRONT DESK MANAGER

Amped Fitness
Birmingham, USA
10.2022 - 07.2023
  • Replied to telephone, email and in-person inquiries regarding reservations, gym information and guest concerns.
  • Trained new staff members on proper use of exercise equipment and safety protocols.
  • Collaborated with other departments within the organization on joint initiatives.
  • Managed staff scheduling, payroll, and customer service duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.

MEMBER SERVICES

Hoover Country Club
Hoover, USA
04.2022 - 09.2022
  • Greeted members, enhancing satisfaction and loyalty through exceptional service
  • Supported golf shop operations, ensuring smooth daily functions and member satisfaction
  • Ensured compliance with cart safety guidelines, minimizing incidents and enhancing safety
  • Assisted in tournament preparation, optimizing golf cart and range setup for seamless events

Skills

  • Leadership
  • Sales
  • Customer Service
  • Team Management
  • Operations Management
  • Training
  • Cold Calling
  • Marketing
  • Financial Management
  • Vendor Relations

Timeline

Operations Manager

LA Fitness
11.2024 - Current

ENTRY LEVEL AGENT

Liberty National
04.2024 - 09.2024

LEAD SALES DIRECTOR

Fueled Promotions
12.2023 - 03.2024

ASSISTANT GENERAL MANAGER

Amped Fitness
07.2023 - 10.2023

FRONT DESK MANAGER

Amped Fitness
10.2022 - 07.2023

MEMBER SERVICES

Hoover Country Club
04.2022 - 09.2022

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CHRISTOPHER BONO