Christopher Boyd
Experienced IT Expert
Casco,United States
Summary
Analytical and technology-driven problem-solver who thrives on out-of-the-box thinking and getting the details right. Seeking a career change that will enable me to combine my strong interpersonal skills with my passion of computer software.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
Work History
Assistant Market Manager
GMR Marketing
01.2024 - 06.2024
- Proactively identify and meet the needs of the client
- Verify and resolve any issues with devices, keeping the promotion running efficiently
- Onboard, and train, new staff to have them be successful in their role, and develop staff into leadership
- Create, and update, schedules to keep the promotion fully staffed and operating at its peak performance
- Resolve any compliance issues and keep staff on track with regulations and knowledge of promotion product
- Keep organized reports of daily activities of Brand Ambassadors
Retail Store Manager
Wild Bill's Tobacco
08.2023 - 01.2024
- Proactively identify and meet the needs of customers, staff, and the store
- Maintain a balanced Inventory for store metrics
- Onboard, and train, new staff to have them be successful in their role, and develop staff into leadership
- Create, and update, schedules to keep the store fully staffed and operating at its peak performance
- Resolve any compliance issues and keep staff on track with regulations and knowledge of store products
Personal Banker
Fifth Third Bank
07.2021 - 04.2023
- Proactively identify and meet the financial needs of customers and/or prospects
- Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions
- Consistently meet individual/team production goals by increasing year-over-year revenue growth
Sales Associate BestBuy
11.2019 - 03.2021
- Provided personalized service and exceptional expertise for customers to meet their needs
- Developed, maintained and communicated strong, up-to-date knowledge on products and services
Mobile Expert OSL Retail
12.2018 - 11.2019
- Efficiently uncovered customers' needs through active listening and problem-solving tactics
- Educated, demonstrated and recommended products and/or services
- Consistently leveraged digital technology to provide technical support effectively
CurrentBranch Banker PNC Bank
New Haven, Michigan
06.2024
- Provided training to new employees on banking systems, customer service, and sales techniques
- Performed risk assessments on loan applications and investments, minimizing financial losses
- Educated customers on banking policies, procedures, and digital banking platforms
- Managed account information including updating addresses, phone numbers and email addresses
- Processed wire transfers, money orders and stop payment requests in accordance with established procedures
- Exceeded customer service satisfaction ratings by providing prompt answers to specific questions
- Attended staff meetings regularly to stay informed about changes in policy or procedure
- Maintained accurate records of all customer interactions using the bank's database system
- Maintained confidentiality of banking records and client information to avoid possible data breaches
- Collaborated with team members to meet branch targets and objectives.
Education
Master of Information Systems & Cyber Security Certification -
Eskills Academy
12.2024
Comptia A -
03.2023
Junior Drafting Certification | Engineering Graphics & Design -
Eskills Academy
St. Clair Technical Education Center
Marysville, Michigan08.2011
Skills
- COMPUTER SOFTWARE & APPLICATION KNOWLEDGE
- PROBLEM-SOLVING
- INTERPERSONAL SKILLS
- CUSTOMER SERVICE
- DATABASE MANAGEMENT
- PYTHON PROGRAMMING
- Financial planning
- Financial product sales
- Banking software navigation
- Christopher Boyd
- Customer service
- Data entry
- MS office
- Self-Directed
- Problem resolution
Timeline
CurrentBranch Banker PNC Bank
06.2024
Assistant Market Manager
GMR Marketing
01.2024 - 06.2024
Retail Store Manager
Wild Bill's Tobacco
08.2023 - 01.2024
Personal Banker
Fifth Third Bank
07.2021 - 04.2023
Sales Associate BestBuy
11.2019 - 03.2021
Mobile Expert OSL Retail
12.2018 - 11.2019
Master of Information Systems & Cyber Security Certification -
Eskills Academy
Comptia A -
Junior Drafting Certification | Engineering Graphics & Design -
Eskills Academy
St. Clair Technical Education Center