Christopher Brandon
Goldendale,WA
Summary
Dynamic professional with extensive experience as a Field Service Technician at Gorge Networks, excelling in troubleshooting and customer service. Proven ability to enhance operational efficiency through effective equipment maintenance and timely support. Skilled in hardware installation and adept at prioritizing tasks to meet urgent demands, ensuring high-quality service delivery.
Overview
19
19
years of professional experience
Work History
Independent Contractor
Greenfingers 509
04.2023 - Current
- Evaluate harvesting conditions and identify obstacles.
- Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
- Assisted with maintenance and installation of irrigation equipment.
- Used effective weed control methods, promoting plant growth.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Communicated with coworkers and management to report challenges.
Seasonal Worker
Budman LLC
05.2020 - 10.2023
- Evaluate harvesting conditions and identify obstacles.
- Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
- Assisted with maintenance and installation of irrigation equipment.
- Used effective weed control methods, promoting plant growth.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Field Service Technician
Gorge Networks
07.2011 - 02.2016
- Discussed and recommended service options with customers and explained costs involved.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in networking systems.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Operated hand tools and power equipment according to company safety procedures.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Worked with diverse types of weather and ground conditions.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Customer Service Technician
Gorge Networks
09.2006 - 09.2008
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective and existing customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Implemented and developed customer service training processes.
Education
High School Diploma -
Goldendale High School
Goldendale, WASkills
- Troubleshooting expertise
- Experienced with MS Office applications
- Customer service
- Software installation and configuration
- Hardware installation and configuration
- Timely reports completion
- Troubleshooting and fixing equipment issues
- Emergency response
- Prioritization and time management
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Video Game Design
- Coding and Programming
Timeline
Independent Contractor
Greenfingers 509
04.2023 - Current
Seasonal Worker
Budman LLC
05.2020 - 10.2023
Field Service Technician
Gorge Networks
07.2011 - 02.2016
Customer Service Technician
Gorge Networks
09.2006 - 09.2008
High School Diploma -
Goldendale High School