Christopher Brown
Denver,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Delivery Driver
Self-employeed
10.2016 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Customer Service Representative
Asurion Insurance Services
06.2015 - 07.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Server
Hops
04.2013 - 05.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Computer Technical Support
US Airforce
09.2002 - 09.2004
- Assisted military personnel in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
High School Diploma -
West Potomac High School
Alexandria, VA06.2002
Skills
- Piping Installation
- Sewer and Domestic Water Lines
- Emergency Response
- Locating Underground Utilities
- Water Heater Installation
- Plumbing
Timeline
Delivery Driver
Self-employeed
10.2016 - Current
Customer Service Representative
Asurion Insurance Services
06.2015 - 07.2016
Server
Hops
04.2013 - 05.2015
Computer Technical Support
US Airforce
09.2002 - 09.2004
High School Diploma -
West Potomac High School
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