CHRISTOPHER BURRROUGHS
FRIENDSWOOD,TX
Summary
Skilled Packager with 6 years of experience accomplishing production goals in fast-paced environments. Successful at moving small and large merchandise by lifting and using equipment. Dependable, dedicated and focused on constantly improving skills and performance. Precise Glass Specialist with extensive knowledge of visual inspection procedures and dedication to high-quality finished work. Proven history of maintaining accuracy and efficiency for long shifts of hard work. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
PACKAGING SPECIALIST
LONGHORN/ ARDAGH GROUP
HOUSTON, TX
01.2020 - Current
- Utilized adhesive labels and other materials to package items.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Proved successful working within tight deadlines and fast-paced environment.
- Labeled containers, container tags or products.
- Adjusted machine settings to accommodate different items and packaging materials.
- Operated manual pallet jacks and forklifts to move and store materials.
- Assisted with quality and production process improvements to support new packaging initiatives
MACHINE OPERATOR
Turner Industries Shell Refinery
GALENA PARK, TX
10.2018 - 12.2019
- Complied with company and OSHA safety rules and regulations.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
CAPTAIN
DAVE & BUSTER'S
FRIENDSWOOD, TX
10.2015 - 09.2018
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
TEAM LEADER MANAGER
TRACTOR SUPPLY CO
LAKE JACKSON, TX
06.2014 - 10.2015
- Established team priorities, maintained schedules and monitored performance.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
SUPPORT MANAGER
PETSMART
WEBSTER, TX
10.2012 - 06.2014
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
Technical Support Representative
Dish Network Corp
ALVIN, TX
03.2009 - 08.2012
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded promptly to incoming sales leads and requests for technical support.
RETAIL SALES REPRESENTATIVE
T-MOBILE
HOUSTON, TX
05.2005 - 02.2009
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales by offering advice on purchases and promoting additional products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales and customer satisfaction through personalized servicing.
Education
General Studies
SAN JACINTO COLLEGE SOUTH
HOUSTON, TXHigh School Diploma -
CLEAR BROOK HIGH SCHOOL
FRIENDSWOOD, TX05.2001
Skills
- Current Good Manufacturing Practices (CGMP)
- Complex Problem-Solving
- Critical Thinking
- Word Processing
- Verbal and Written Communication
- Cash Management
- POS Systems Operations
- Microsoft Office
- Customer Relations
- Billing and Payment Processing
- Credit Card Transaction Processing
- Player Communication
Timeline
PACKAGING SPECIALIST
LONGHORN/ ARDAGH GROUP
01.2020 - Current
MACHINE OPERATOR
Turner Industries Shell Refinery
10.2018 - 12.2019
CAPTAIN
DAVE & BUSTER'S
10.2015 - 09.2018
TEAM LEADER MANAGER
TRACTOR SUPPLY CO
06.2014 - 10.2015
SUPPORT MANAGER
PETSMART
10.2012 - 06.2014
Technical Support Representative
Dish Network Corp
03.2009 - 08.2012
RETAIL SALES REPRESENTATIVE
T-MOBILE
05.2005 - 02.2009
General Studies
SAN JACINTO COLLEGE SOUTH
High School Diploma -
CLEAR BROOK HIGH SCHOOL
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