Christopher Bush
Pensacola,FL
Summary
Proficient Helpdesk Technician, thrives setting up and maintaining stations, training users and supporting pivotal process improvements to windows systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with developers to continuously improve tools and resources.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Systems Technician
Unied States Navy
06.2022 - 06.2023
- Used ticketing systems to manage and process support actions and requests.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Adobe pro and Microsoft excel.
- Worked with Windows 7,10 and 11 Operating systems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided on-call support for critical issues related to Microsoft.
- Created consolidated afloat network enterprise services (CANES) accounts.
- Documented support interactions for future reference.
- Assisted in optimization of share drive permissions increasing security of domain.
- Provided basic end-user troubleshooting and desktop support.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed high levels of call flow and responded to Tier 1 technical support needs.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Configured hardware and granted system permissions to new employees.
Office Cashier
Brookshires Grocery
11.2020 - 12.2021
- Answered customer inquiries and clarified details regarding charges.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
GED -
Azle High School
Azle, TX12.2021
Skills
- Router Installation and Optimization
- Hardware and Software Maintenance
- Network Administration
- Software Updates
- Cloud Management
- Identify Needs
- End-User Support
- Virtual Machine Operation
- Software Management
- Inventory Oversight
- Troubleshooting
- IP Addressing and Subnetting
Certification
- NAVY Informations System Technician Block 0 (472 hrs).
- NAVY Informations System Technician Block 1 (264 hrs)
Additional Information
- Currently maintain security clearance with the Department of Defense.
Timeline
Information Systems Technician
Unied States Navy
06.2022 - 06.2023
Office Cashier
Brookshires Grocery
11.2020 - 12.2021
GED -
Azle High School
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