Summary
Overview
Work History
Education
Skills
Websites
Professional Development
Timeline
Generic

CHRISTOPHER CALDERONE

Jackson,MI

Summary

Experienced performance improvement and change management professional with deep experience mentoring and coaching colleagues (senior leadership to front line staff) in the deployment of structured performance improvement, change management, and leadership systems Skilled at motivating others to become more disciplined problem solvers using lean process improvement tools and techniques combined with a history of leading successful value improvement initiatives within the healthcare sector. Extensive experience in developing and executing successful change management plans for large-scale projects. Proven track record in achieving high adoption rates along with improving employee satisfaction and stakeholder engagement through effective risk mitigation resulting in sustained organizational change.

Overview

20
20
years of professional experience

Work History

Senior Manager, Thought Leadership

Global Healthcare Exchange (GHX)
Louisville, CO
08.2022 - 06.2024
  • Responsible for organizing and guiding all thought leadership activities throughout the organization, including North America, India, and Europe
  • Responsible for content creation for various healthcare and supply chain trade associations as well as creating content for social media platforms targeted to healthcare providers and suppliers
  • Organized and creates relevant thought leadership content intended to highlight key healthcare and supply chain-related topics, trends, best practices, etc
  • In a way that connects back to the solutions that GHX provides its customers within the healthcare industry
  • Provided advisory services to GHX product marketing teams and partners with content strategy team to develop a unified content and thought leadership strategy
  • Primary author of a monthly communique (the “President’s Letter”) intended for executive leaders and board of directors that summarizes key macro healthcare environment trends, developments, updates, news from competitors, etc
  • Led and directed all content development and planning for the annual GHX Summit conference – including breakout sessions, keynote sessions, general sessions, etc
  • Advised senior leaders on strategic and crisis communications
  • Developed presentations, speeches, talking points, etc
  • For executive leaders that are intended for various internal and external audiences

Senior Performance Excellence Consultant

Trinity Health
Livonia, MI
01.2018 - 07.2023
  • Responsible for providing leadership and advisory services in the areas of change management, continuous process improvement and process redesign utilizing the tools and methodologies of lean and Six Sigma in order to improve standardization of care delivery and improve the efficiency of support processes throughout multiple, regional health systems
  • Organized and led various process improvement events designed to decrease costs, improve efficiency, improve quality, and improve the patient care experience - coached and trained senior leaders in all aspects of the Trinity Health Leadership System (THLS)
  • Conducted operational assessments in order to identify cost-savings, revenue enhancement, and cost-avoidance opportunities and provided prioritized recommendations for improvement
  • Developed and executed a change management plan for a large-scale software implementation project, resulting in a successful adoption rate and a reduction in errors within the first month of implementation
  • Conducted analyses of the various change initiatives and their impact on employees and processes, identified and mitigated potential risks and resistance points, resulting in minimal disruption to business operations
  • Collaborated with cross-functional teams to design and deliver training programs, resulting in a 95% satisfaction rate among employees and an increase in productivity
  • Facilitated change management workshops and provided coaching to managers, resulting in improved manager effectiveness and improved employee engagement
  • Identified and addressed anticipated resistance through stakeholder engagement and communication, resulting in a smooth transition experience for employees and stakeholders
  • Monitored and evaluated change progress through the use metrics and feedback

Value Transformation Consultant

Michigan Primary Care Association
Lansing, MI
08.2020 - 02.2022
  • Provided technical assistance and advisory services to federally qualified health centers in various areas including operations, strategy, marketing, care delivery and administrative processes
  • Conducted operational assessments to help health center leaders identify improvement opportunities relating to patient flow, patient access, clinical productivity, scheduling, quality, etc
  • Led and facilitated rapid improvement events with front-line staff and leaders
  • Assisted health centers improve processes and workflow relating to clinical quality, access to care, financial performance, productivity, patient safety, patient satisfaction, etc

Director, Program Management and Performance Improvement

McKesson - Patient Care Solutions
Pittsburgh, PA
10.2016 - 12.2017
  • Responsible for leading a team of project managers and business analysts tasked with providing internal performance improvement advisory services to a $200 million dollar per year business unit
  • Developed and implemented a communication plan to keep employees informed and engaged throughout various change process, resulting in improved employee satisfaction
  • Responsible for planning, organizing, and leading special projects including the development and implementation of new software and other technology-enabled solutions designed to drive operational excellence, improve productivity, and reduce administrative burden
  • Led, directed, and supported initiatives that drove business adoption, process/performance improvement, and other organizational improvement initiatives
  • Developed strategic and leadership communication tools and messages designed to inform and improve both staff and leader performance (developed the Leader Communication Toolkit)

Lean Healthcare Consultant

Altarum Institute
Ann Arbor, MI
11.2013 - 12.2017
  • Led several critical access hospitals through service excellence re-design and implementation projects
  • Developed employee engagement surveys and related improvement programs that resulted in improved staff satisfaction and improved retention rates for various critical access hospitals
  • Developed and designed lean and performance improvement consulting services for clinics, physician practices and hospitals - provided advisory services to physician practices, rural hospitals and clinics
  • Partnered with the Michigan Center of Rural Health (MCRH) and provided lean consulting services to rural healthcare providers throughout the state of Michigan (clinics, medical practices, and rural critical access hospitals)

Performance Improvement Leader

Allegiance Health (Henry Ford)
Jackson, MI
02.2008 - 11.2013
  • Planned, led, and directed performance improvement initiatives and projects throughout the organization using lean/general performance improvement tools, techniques, and concepts
  • Served as performance improvement facilitator and coach at various levels of the organization
  • Developed and delivered presentations and educational workshops on lean thinking and general performance improvement topics for leaders and staff
  • Developed change management tactics and strategies designed to sustain process changes -assisted leaders with developing unit and process-level dashboards and data collection tools
  • Provided general consulting advice to managers, directors, and executives regarding process improvement opportunities, margin management tactics, workflow optimization techniques, productivity improvement tactics, and change management strategies
  • Provided on-going project management support at all levels of the organization for key projects and initiatives involving customer satisfaction, patient safety, productivity, efficiency, workflow optimization, etc
  • Worked directly with leaders and staff to teach and implement lean tools and techniques including 5S, process mapping, value stream analysis, root cause problem solving and standard work
  • Developed and delivered project management training program to leaders and staff in classroom settings and via just-in-time training at various levels of organization

Project Manager - Quality Improvement

University of Michigan Health System
Ann Arbor, MI
05.2004 - 02.2008
  • Planned, led, and directed organizational effectiveness and process improvement projects
  • Trained staff on the application of lean tools, techniques, and concepts
  • Led project design teams and ensured that deliverables and time frames met expectations
  • Collaborated with information technology group to translate business requirements
  • Led and facilitated team-building initiatives and training for customer service department
  • Analyzed business needs and actual performance and identified performance gaps

Education

BA - Healthcare Administration

Spring Arbor University

MA - Organizational Management and Leadership

Spring Arbor University

MS - Industrial and Organizational Psychology

Capella University

Skills

  • Change management strategy development
  • Change impact analysis
  • Risk assessment and mitigation
  • Stakeholder engagement
  • Communication planning and execution
  • Cross-functional collaboration and conflict resolution
  • Training program design and delivery
  • Employee engagement and satisfaction
  • Coaching and mentoring
  • Workshop facilitation
  • Speech writing and development of executive summaries, reports, presentations, and analyses
  • Organizational restructuring
  • Mergers and acquisitions integration
  • Metrics and feedback analysis
  • Continuous improvement (lean improvement methodologies)
  • Facilitation of Kaizen and rapid improvement events (RIE)
  • Project management

Professional Development

  • Silver Lean Certified (Simpler/IBM Watson Health)
  • Lean Healthcare certificate (University of Michigan Health System)
  • Completed Healthcare Performance Improvement course (Spectrum Health)
  • The Edge, Foundations for Successful Leadership (University of Michigan Health System)
  • Completed Russian Language Training, U.S. Department of State, Foreign Service Institute
  • Veteran of United States Army- honorable discharge with numerous awards and citations

Timeline

Senior Manager, Thought Leadership

Global Healthcare Exchange (GHX)
08.2022 - 06.2024

Value Transformation Consultant

Michigan Primary Care Association
08.2020 - 02.2022

Senior Performance Excellence Consultant

Trinity Health
01.2018 - 07.2023

Director, Program Management and Performance Improvement

McKesson - Patient Care Solutions
10.2016 - 12.2017

Lean Healthcare Consultant

Altarum Institute
11.2013 - 12.2017

Performance Improvement Leader

Allegiance Health (Henry Ford)
02.2008 - 11.2013

Project Manager - Quality Improvement

University of Michigan Health System
05.2004 - 02.2008

BA - Healthcare Administration

Spring Arbor University

MA - Organizational Management and Leadership

Spring Arbor University

MS - Industrial and Organizational Psychology

Capella University
CHRISTOPHER CALDERONE