Christopher Callahan
Hagerstown,MD
Summary
Collaborative and adaptable Technical Support Engineer with experience in advanced support service providing technical support, troubleshooting, and guidance into vulnerability management software. Specializing in Posses adeptness and strategic planning into implementing technology-based solutions and SOP guided recommendations for complex customer needs and issues.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
Tenable
08.2022 - Current
- Maintain in-depth working knowledge of Tenable software and products.
- Analyze and troubleshoot customer issues involving but not limited vulnerability scans, Splunk logs, HAR file analysis, configuration, reporting, etc.
- Ensure close working ties and collaborative relationships with coworkers and other departments including sales, management, operations, and development team.
- Prioritize workflow based on high priority issues and impact to overall functionality to client and customers.
- Understand and adhere to SOP guidelines requiring escalation of issues and tickets for triage of software issues, bugs, misconfigurations through JIRA.
- Provide positive customer service experience for all product users and customer with any customer related issues or questions.
Helpdesk Technical Support
Washington County Public School
03.2022 - 08.2022
- Provide technical support to staff and student body in identifying technical issues and explained solutions to restore service and functionality.
- Use ticketing systems to manage and process support actions and requests.
- Document support interactions for future reference.
- Collaborated with supervisors to escalate and address staff inquiries or technical issues as needed.
- Ensure performance and uptime of workstations and the LAN of several dedicated buildings.
Education
Master of Science -
PennWest California
California, PA05.2017
Bachelor of Science -
Frostburg State University
Frostburg, MD05.2014
Skills
- Teamwork and Collaboration
- Interpersonal Communication
- Analytical and Technical orientated
- Linux OS: RHEL & CentOS
- Tenable software- TenableVM/Nessus
- HAR & Splunk analysis
- Application Support
- Docker
- Python
- JIRA Systems
Timeline
Technical Support Engineer
Tenable
08.2022 - Current
Helpdesk Technical Support
Washington County Public School
03.2022 - 08.2022
Master of Science -
PennWest California
Bachelor of Science -
Frostburg State University
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