Christopher Callaway
Macon,Georgia
Summary
Resourceful Manager with a proven track record, known for high productivity and efficient task completion. Skilled in claims management, policy interpretation, and dispute resolution. Excels in leadership, communication, and critical thinking to effectively manage teams and ensure optimal outcomes in complex situations. Held multiple cross-functional roles, demonstrating analytical thinking and problem-solving ability to ensure top-tier customer service and operational excellence.
Overview
7
7
years of professional experience
Work History
Claims Supervisor
GEICO
Macon, GA
06.2019 - Current
- Managed a team of 10 Claims Representatives to ensure accuracy and timely completion of all claims processing activities.
- Improved a poorly performing 4th quartile team to a 1st quartile team and top 5 rated team in Macon Claims GEICO in less than a year through developing relationships, consistent coaching and regular reviews of performance.
- Worked as an adjuster at every level of claims (Property Damage Adjuster, Bodily Injury Adjuster, and Litigation Adjuster), receiving three promotions in four years prior to the final promotion to Claims Supervisor.
- Successfully negotiated over 200 bodily injury settlements with attorneys, which can consist of a range anywhere between $1,000 and $100,000.
- Provided excellent customer service to our GEICO customers, as I keep them informed and comforted throughout the life of each claim.
Marketing & Outbound Events Intern
Docebo
Athens, GA
04.2018 - 03.2019
- Responsible for promotion and ticket sales of 500 attendees for Annual Key event- Docebo Inspire
- Prepared and presented monthly status reports on Docebo Inspire to Chief Revenue Officer and management team
- Prospected for Outbound Business Development Representatives using Sales Navigator, Outreach and ZoomInfo
- Collaborated with the marketing teams in both Toronto, Canada and Milan, Italy to ensure cohesive message across all platforms and customer base
- Reviewed and edited internal CRM consisting of over 1300 clients to provide maximum efficiency of use for the sales team
Education
Bachelor of Business Administration - Marketing, Legal Studies
The University of Georgia
Athens, GA05.2019
Skills
- ATLAS Claims
- Esub Hub
- Licensed Insurance Adjuster
- LinkedIn Navigator
- Microsoft Office
- ZoomInfo
- Canva
- Outreach
- Performance Management
- Analytical thinking
- Problem solving
- Public speaking
- Team motivation
- Negotiation
- Composure
- Conflict resolution
Community Service and Clubs
- The Wesley Foundation- Discipler and Small Group Leader- Chosen as a small group leader out of 100+ applicants to lead a group of 15-20 freshmen in their faith with Jesus Christ. Dedicated 7-8 hours a week to disciple 3 students individually, attend weekly prayer meetings and services.
- American Marketing Association- Active Member- Met with multiple Fortune 500 companies to learn and discuss best practices with Brand Managers, CMO's and CEO's. Learn from presentation teams who were responsible for marketing strategies on campus for their assigned companies.
Timeline
Claims Supervisor
GEICO
06.2019 - Current
Marketing & Outbound Events Intern
Docebo
04.2018 - 03.2019
Bachelor of Business Administration - Marketing, Legal Studies
The University of Georgia
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