Jennifer Casco
West Park ,FL
Summary
Versatile Claims Adjuster bringing proficiency in investigating, negotiating, and settling insurance claims. With a strong background in interpreting policy language and determining coverage, have demonstrated success in managing multiple cases simultaneously with professionalism and accuracy. Known for exceptional communication skills combined with analytical acuity to identify fraudulent claims and protect company assets. Always proactive and resourceful, making positive impacts on operational efficiency and customer satisfaction rates. Xactimate Savy.
Overview
6
6
years of professional experience
Work History
Claims Adjuster
Universal Property & Casualty Insurance
Fort Lauderdale, Florida
06.2021 - Current
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Attended continuing education classes in order to stay abreast of changes in industry standards.
- Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
- Negotiated settlements with claimants while adhering to company policies and procedures.
- Analyzed estimates of repair costs prepared by contractors or homeowners.
- Explained coverages available under various types of policies to customers over the phone.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
Scheduling Coordinator
Peterson Bernard
Fort Lauderdale, FL
01.2020 - 05.2021
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Assisted with document production and deposition preparation.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
Claims Processor
Universal Property & Casualty Insurance Company
Fort Lauderdale, FL
10 2017 - 11.2019
- Collaborated effectively with attorneys, public adjusters, and contractors to facilitate timely and fair claim settlements.
- Conducted initial claim reviews, analyzed supporting documentation, inspection reports, photos, and estimates; negotiated settlements and assessed
- Drafted releases, and responded promptly to inquiries from public adjusters and attorneys.
- Assisted with recorded statements, document mailing, and assignment of field and desk adjusters.
- Supported litigation department with release documentation and trained temporary customer service staff.
- Reviewed and processed billing documents, indemnity payments, contractor invoices, and loss adjustment expenses.
- Managed first notice of loss assignments and coordinated adjuster deployment.
- Pursued ongoing professional development through continuing education and training programs.
Education
Some College (No Degree) - Criminal Justice
Miami Dade College
Skills
Core Competencies Technical proficiency
- Customer Service Excellence
- Claims Review & Resolution
- Complaint Handling
- Project Scheduling
- Calendar & task management
Technical Proficiency
- Microsoft Office Suite (Word, PowerPoint, Outlook, Excel)
- Atlas Claims
- Time Matters
- Kaseya
- Indexing & Documentation
- Xactimate
- Xact analysis
Professional Attributes
- Bilingual: English & Spanish
- Responsible & Organized
- Efficient & Detail-Oriented
- Collaborative Team Player
- Strong Communication Skills
- Optimistic & Ambitious
- Licensed Adjuster: 6-20 All Lines
Timeline
Claims Adjuster
Universal Property & Casualty Insurance
06.2021 - Current
Scheduling Coordinator
Peterson Bernard
01.2020 - 05.2021
Claims Processor
Universal Property & Casualty Insurance Company
10 2017 - 11.2019
Some College (No Degree) - Criminal Justice
Miami Dade College