Billy Waldrop
Moriarty,NM
Summary
Highly experienced Automotive Professional and Equipment Operator with over 20 years of industry expertise. Eager to join an established company that prioritizes personal and professional growth, while contributing my extensive knowledge and skills in the automotive field and equipment operation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Endurance Warranty
02.2024 - Current
- Adjudicate and authorize claims within your dollar-limit authority.
- Ensure the accuracy of coverage information when responding to inquiries by providing customer clarity on coverage and financial commitment.
- Successfully handle an average of 40-50 inbound calls daily from repair centers and Endurance Customers/Contract Holders.
- Review and determine claims based on the reported fact scenario given by the repair facility submitted through the online portal.
- Collect and verify all diagnostic information provided by the repair facilities.
- Respond to inquiries while providing information and explanations regarding Endurance's various levels of coverage.
- Manage Workflow – Process and complete all requests and documents in accordance with established processes and procedures.
- Achieve and maintain agreed-upon metrics within the scheduled time.
- Establish, develop, and maintain positive business and customer relationships.
- Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.
Claims Adjuster
Century Automotive Service Corporation
11.2020 - 12.2023
- Handled and serviced Vehicle Service Contracts (VSC) ensuring efficient completion of all claims
- Maintained top positions in daily claim activity with an average call time of 4 minutes
- Provided quality customer service utilizing strong communication and organizational skills
- Proficient in Citrix remote app, Microsoft Office, SCS claims generator, Genesys Cloud, with typing speed of 117WPM
- Successfully transitioned to remote work in June 2022
Forklift Operator
Tempur-Pedic
11.2018 - 04.2020
- Lead forklift operator responsible for shipping, receiving, and stocking operations
- Demonstrated proficiency in loading/unloading trailers and material put away
- Operated yard dog as needed, ensuring smooth warehouse operations
- Company closed and layed off due to Covid
Carpenter / Site Foreman
Jaynes Corporation
08.2015 - 10.2018
- Executed carpentry work and operated heavy equipment at various job sites
- Supervised crews and managed equipment at construction sites, ensuring timely completion of projects
- Proficient in operating forklifts, skid steers, backhoes, loaders, and excavators
Acting Superintendent
R&O Construction
09.2015 - 08.2018
- Started as Assistant Superintendent and advanced to Acting Superintendent role overseeing two federal projects in southern AZ
- Managed the construction of a 250+ room military hotel at Ft. Huachuca in Sierra Vista, AZ
- Successfully completed the project and transitioned to managing the construction of a C130 Fuel Cell hanger at Davis-Monthan Air Force Base in Tucson
- Supervised multiple subcontractors, ensuring adherence to project timelines and quality standards
- Conducted safety meetings to promote a secure work environment
- Proficient in blueprint reading and conducted material checks and unloading as needed
- Left the company due to relocation back to New Mexico
General Manager
European Automotive
12.2008 - 07.2013
- Managed the operations of a European vehicle repair facility, overseeing day-to-day activities
- Supervised a team of 3 employees, including service writers, mechanics, and receptionists
- Responsible for parts ordering, managing company financials, and end-of-day procedures
- Acted as a service writer, accountant, and receptionist as needed
- Performed mechanical repairs on European vehicles when necessary
- Left the position due to the owner closing the business
Auto Body Technician
Car Crafters
04.2004 - 12.2008
- Started as a Fastlane Technician, an entry-level position in the auto body field, and progressively advanced to become a Body Technician and Fill-in Mechanic
- Conducted various tasks including removing and installing (R&I) body panels, doors, and interior components
- Proficient in detailing work
- Excelled as the #1 insurance teardown and inspection technician, working closely with insurance claims adjusters to assess vehicles thoroughly
- Specialized in vehicle restorations during the final two years with the company
- Departed from the company at the end of 2008 due to economic downturn resulting in pay and hours reduction, despite the desire to continue working with the company
Education
Some College (No Degree) - Automotive Mechanics
Central New Mexico Community College
Albuquerque, NMHigh School Diploma -
Rio Rancho High School
Rio Rancho, NM05-2003
Skills
- Automotive Service & Repair
- Forklift Operation
- Claims Processing & Underwriting
- Technical Support
- Basic Math Skills
- Brake Repair
- Supervision & Leadership
- Auto Body Repair
- RF Scanner Operation
- Sales & Marketing
- Fraud Prevention & Detection
- Blueprint Reading
- Field Service
- Shipping & Receiving
- Heavy Equipment Operation
- Computer Proficiency (Microsoft Office, Citrix)
- Conflict Resolution
- Customer Service Excellence
- Typing (117 WPM)
- Materials Handling
- Negotiation Skills
Certification
- Expired ASE Certifications
Timeline
Claims Adjuster
Endurance Warranty
02.2024 - Current
Claims Adjuster
Century Automotive Service Corporation
11.2020 - 12.2023
Forklift Operator
Tempur-Pedic
11.2018 - 04.2020
Acting Superintendent
R&O Construction
09.2015 - 08.2018
Carpenter / Site Foreman
Jaynes Corporation
08.2015 - 10.2018
General Manager
European Automotive
12.2008 - 07.2013
Auto Body Technician
Car Crafters
04.2004 - 12.2008
Some College (No Degree) - Automotive Mechanics
Central New Mexico Community College
High School Diploma -
Rio Rancho High School
- Expired ASE Certifications
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