Corinthia Nobles
Cedar Hill,TX
Summary
Seasoned professional with 10 years of diverse experience, including technical training and effective communication skills, seeking a Collator role. Expertise in optimizing storage procedures, handling merchandise, and maintaining inventory levels. Proven ability to identify training needs and conduct thorough evaluations, ensuring operational excellence.
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Professional with focus on claims evaluation and resolution. Adept at analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Known for strong teamwork and adaptability, driving results in fast-paced environments. Skilled in customer communication, conflict resolution, and decision-making.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Custard Insurance Adjusters
05.2022 - Current
- Assess and determine liability in vehicle damage claims to facilitate fair and timely resolutions
- Coordinate with involved parties to evaluate claims and negotiate settlements within policy guidelines
- Examined claims forms and other records to determine insurance coverage.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Collection Specialist
Spectrum
01.2022 - 03.2024
- As a Collection Specialist at Spectrum, I adeptly managed a portfolio of accounts, ensuring timely collections and reducing delinquencies by negotiating payment plans and settlements
- I exhibited strong communication skills by liaising with customers to address billing inquiries and resolve disputes, fostering positive relationships and promoting customer retention
- My role required meticulous record-keeping and reporting to track payment arrangements and account statuses, contributing to the overall financial health of the company
- I consistently met or exceeded collection targets through strategic account management and by implementing effective collection strategies, while adhering to regulatory compliance and company policies
- My proactive approach in identifying high-risk accounts enabled me to mitigate potential losses, and my contributions played a key role in maintaining the fiscal integrity of Spectrum's receivables
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Lead Trainer
DHL
05.2020 - 05.2023
- Conduct comprehensive training and evaluation of associates in both machinery handling and classroom settings, ensuring they meet operational standards and proficiency requirements
- Develop and implement tailored success plans for associates based on performance evaluations, contributing to their professional growth and skill enhancement
- Collaborate in the creation and maintenance of work reference guides to support associates' understanding of job responsibilities and company procedures
- Participate in Safety Committee activities and conduct behavior-based safety observations to promote a safe and compliant working environment
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
Agent Representative
Telvista
02.2018 - 01.2020
- Efficiently managed customer interactions, providing timely and accurate responses to inquiries, leading to increased customer satisfaction
- Demonstrated proficiency in data entry and documentation, maintaining an average typing speed of 30 words per minute
- Collaborated with team members to consistently meet or exceed monthly sales targets.
- Served as a reliable point-of-contact for clients seeking guidance or assistance throughout their buying journey.
Customer Service Specialist
CMI Group
03.2014 - 10.2015
- Provided clear and accurate explanations of billing cycles and processes to customers, ensuring their understanding and resolving discrepancies in billing statements through diligent research and correction
- Employed established escalation procedures to ensure timely and effective resolution of customer billing issues, effectively communicating product features and benefits
- Achieved and often surpassed performance goals by offering exceptional customer service and addressing a wide range of customer inquiries and issues
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Education
High school diploma -
Desoto High
DeSoto, TX03-2013
Skills
- Warehouse Experience
- Packaging
- Customer Service
- Software Troubleshooting
- Typing
- Negotiation
- Service Writing
- Underwriting
- Auto Estimating
- Analysis Skills
- Automotive Repair
- Vehicle Maintenance
- Organizational Skills
- Highly motivated
- Active listening
- Claims investigation
- Critical thinking
- Claims processing
- Team collaboration
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Adjuster all lines
Timeline
Claims Adjuster
Custard Insurance Adjusters
05.2022 - Current
Collection Specialist
Spectrum
01.2022 - 03.2024
Lead Trainer
DHL
05.2020 - 05.2023
Agent Representative
Telvista
02.2018 - 01.2020
Customer Service Specialist
CMI Group
03.2014 - 10.2015
Adjuster all lines
High school diploma -
Desoto High
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