Adam Smith
St. Louis,MO
Summary
Hardworking and reliable adjuster with strong focus in customer service and attention to detail. Highly organized, proactive and punctual with team-oriented mentality. Efficient in Xactimate 28 and Xactimate 1, as well as Xactanalysis.
Strong focus in interpersonal and listening skills. Practice active listening with insureds so they understand that their loss is important to me, and the company.
Overview
9
9
years of professional experience
Work History
Claims Adjuster
Farmers Insurance Exchange
St Louis, MO
09.2022 - 02.2024
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Maintained accurate documentation of all claim activity within designated system.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
- Attended continuing education classes in order to stay abreast of changes in industry standards.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research and data verification.
Catastrophe Insurance Adjuster
American Family Insurance
St Louis, MO
01.2020 - 07.2022
- Scheduled and inspected catastrophe related damages to homeowners, commercial, and farm ranch policies.
- Traveled 75% of the time to catastrophe events
- Complied with company and insurance client's guidelines in claims processes, estimate writing and closing of claims.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Managed caseload of 80 plus claims per deployment
- Conducted claim and estimate re-inspections.
- Completed required investigations on referred files within established timeframes.
- Explained premiums owed to policyholders, agents and underwriters.
Catching/Hitting Instructor
St. Louis Pros
St Louis, MO
10.2018 - 01.2020
- St. Louis Pros Baseball Oversee/schedule 140+ players in the organization.
- Enter data obtained from training into excel spreadsheet for all of the coaches to use.
- Teach multiple athletes ranging from 8 years old to 15 years old, of various athletic abilities.
Key Account Manager
Servpo
St Louis, MO
01.2018 - 12.2019
- Servpro Key achievement: Pursuing new contacts with high-end insurance companies- Vendor agreement with Powers Insurance.
- Trusted adviser for my insurance contacts, I'm the first person they call when their clients have an issue.
- Point of Contact for Insurance Agents in my territory when their insured have a claim.
- Monthly route visits to insurance agents in my territories, educating them on our restoration process/services.
- Create new/maintain current relationships with professionals through networking events and social media presence.
- People like to do business with people they like, I take pride in being a likable, easy to talk to person.
- I always find something in common with who I'm speaking with.
Sales Representative
Lohr Distributing
St Louis, MO
04.2016 - 01.2018
- Off-premise sales representative for The City of St.Louis (South City/Hampton).
- Developed and maintained relationships with the 50+ accounts I saw on a weekly basis.
- Awarded second place among a group of 10 sales reps in my first 3 quarters of the year (2017-2018).
- Met and exceeded sales, display, and distribution goals my first year (96% execution rate).
- Was requested multiple times by store managers to become their sales rep (Fields Foods, Schnucks Loughborough, Hampton BP, QuikTrips).
Merchandiser
Lohr Distributing
St Louis, MO
10.2014 - 04.2016
- Built displays in retail accounts using beer to motivate impulse purchases by customers.
- Ran relief routes for sales reps when on vacation.
- Updated point of sale in retail accounts.
- Walked market prior to walk-through from Anheuser Busch.
- German Basic Use star ratings only or add a description (see on the right).
Education
Some College (No Degree) - Business
University of Missouri Saint Louis
St Louis, MOSome College (No Degree) - Business
Fontbonne University
St Louis, MOSome College (No Degree) -
Forest Park Community College
St Louis, MOHops, History, And Horses -
Anheuser Busch Beer School
St Louis, MO04.2016
Skills
- Effecient in Xactimate 28 and Xactimate 1
- Interpersonal Skills
- Leadership-Active Listening-Team
- Work-Responsible
- Customer Service
- Sales
- Goal driven-Client retention and Satisfaction
- Computer Skills-CRM software,
- Editing software, graphics, social media
- Microsoft Excel
- Anheuser Busch Mobility Sales Software/CRM
- Powerpoint
- 3 years of route sales experience Proven team leader on and off the field with a quest for self pride, and betterment of others Extensive and experienced sales and interpersonal skills Experience in selling applications and technology, used Anheuser-Busch Mobility for beer sales, CRM, POS, Inventory and job requests Used encompass technologies for warehouse inventory, CRM, AR, ROI and sign requests Motivated and responsible sales representative
- Focused on improving my life, and those around me “We're all in this together”
- Interpersonal Skills, German, Microsoft Excel, Retail
- CRM, Graphics, Excel, Sales
- Client, Inventory, Networking, Sales experience
- Customer Service, Leadership, POS, Spreadsheet
- Property claims
Interests
Major League Baseball, High School Baseball, Semi-Pro Baseball, Playing
Baseball
Skiing
Craft Beer
Bourbon/Whiskey
The Great Outdoors
St. Louis Blues Hockey
Music
Building Relationships/Helping others
Making an impact in someones life
Timeline
Claims Adjuster
Farmers Insurance Exchange
09.2022 - 02.2024
Catastrophe Insurance Adjuster
American Family Insurance
01.2020 - 07.2022
Catching/Hitting Instructor
St. Louis Pros
10.2018 - 01.2020
Key Account Manager
Servpo
01.2018 - 12.2019
Sales Representative
Lohr Distributing
04.2016 - 01.2018
Merchandiser
Lohr Distributing
10.2014 - 04.2016
Some College (No Degree) - Business
University of Missouri Saint Louis
Some College (No Degree) - Business
Fontbonne University
Some College (No Degree) -
Forest Park Community College
Hops, History, And Horses -
Anheuser Busch Beer School
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