Arthur Jr. Rodriguez
Edinburg
Summary
Seeking a long term career as a Property Claims Adjuster for Texas. I am motivated and very reliable whenever duty calls. I communicate effectively and work well with others. Worked as a CAT Property Claims Adjuster for 2 years where I enjoyed traveling and assisting home owners with their claim process. Prior to that, I worked with Servpro as a desk estimator for water claims and repairs (build back estimates). I was introduced into the world of claim handling process when I took a job with Kemper for 2 years working as a auto desk adjuster. There is where i started to learn how to read policies and speak to customers and repair shops. Most of my life I worked in retail and learned about the importance of customer service, I Worked for HEB for 29 yrs of which 15 yrs were in management.
Overview
2027
2027
years of professional experience
Work History
Property Claims Adjuster
Farmers Insurance Agency
Edinburg, TX
05.2024 - 05.2026
- Evaluated property damage claims to determine coverage and settlement amounts.
- Investigated claims through interviews, site visits, and evidence collection.
- Collaborated with contractors and service providers to assess repair costs.
- Communicated claim decisions effectively to policyholders and stakeholders.
- Streamlined claims processing procedures to improve turnaround times and customer satisfaction by settling claims on -site.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
Estimator
Servpro
Mission, TX
03.2021 - 05.2024
- Based of techs manual sketch and notes, I would create estimates for work/job needed in order to complete task for homeowners and insurance guidelines.
- Analyzed project specifications to determine material and labor requirements for accurate bids.
- Collaborated with project managers to ensure alignment on scope, budget, and timelines.
- Reviewed contracts and proposals to identify potential risks and areas for improvement.
Desk Adjuster
Kemper Insurance
McAllen, TX
04.2019 - 03.2021
- Coordinated with other departments to expedite claim resolution and assist on reaching company goals and enhancing customer service.
- Managed high-volume caseloads to ensure rapid resolution and meet company goals in return maintained customer satisfaction levels.
- Streamlined communication channels between internal teams by helping resolve situations and minimizing response delays.
- Expedited claim settlements with skilled negotiation tactics that led to fair resolutions for all parties involved.
Customer Service Manager
H-E-B Grocery
McAllen, TX
12.1989 - 01.2019
- Coaching and developing partners on providing great customer service.
- Decision making and taking on new task.
- Achieving company goals and projections
- Control overhead expenses and maximizing productivity.
- Help manage service department of over 80 employees.
Education
P&C Texas adjuster license
Kaplan University
freshman
UTPA
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Edinburg High School
01-1987
Skills
- Guidewire claims center software, ISO claim search, Microsoft Word, Microsoft Excel, Typing 25 wpm, Xactimate 28 Fundamentals/Proficiency Training Course Certification, Xactimate Level 2 Certification
Languages
English
Native or Bilingual
Interests
I enjoy being the best dad I can be and a role model for them When I have time, playing golf and bbqing for the family is relaxing and comforting Going to kids football/baseball games can be nervous at times but fun at the same time Fishing is another sport that I enjoy doing with the family
Timeline
Property Claims Adjuster
Farmers Insurance Agency
05.2024 - 05.2026
Estimator
Servpro
03.2021 - 05.2024
Desk Adjuster
Kemper Insurance
04.2019 - 03.2021
Customer Service Manager
H-E-B Grocery
12.1989 - 01.2019
freshman
UTPA
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Edinburg High School
P&C Texas adjuster license
Kaplan University