Arthur Jr. Rodriguez
Edinburg
Summary
Seeking a long term career as a Property Claims Adjuster for Texas. I am motivated and very reliable whenever duty calls. I communicate effectively and work well with others. Worked as a CAT Property Claims Adjuster for 2 years where I enjoyed traveling and assisting home owners with their claim process. Prior to that, I worked with Servpro as a desk estimator for water claims and repairs (build back estimates). I was introduced into the world of claim handling process when I took a job with Kemper for 2 years working as a auto desk adjuster. There is where i started to learn how to read policies and speak to customers and repair shops. Most of my life I worked in retail and learned about the importance of customer service, I Worked for HEB for 29 yrs of which 15 yrs were in management.
Overview
2027
2027
years of professional experience
Work History
Property Claims Adjuster
Farmers Insurance Agency
05.2024 - 05.2026
- Evaluated property damage claims to determine coverage and settlement amounts.
- Investigated claims through interviews, site visits, and evidence collection.
- Collaborated with contractors and service providers to assess repair costs.
- Communicated claim decisions effectively to policyholders and stakeholders.
- Streamlined claims processing procedures to improve turnaround times and customer satisfaction by settling claims on -site.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
Estimator
Servpro
03.2021 - 05.2024
- Based of techs manual sketch and notes, I would create estimates for work/job needed in order to complete task for homeowners and insurance guidelines.
- Analyzed project specifications to determine material and labor requirements for accurate bids.
- Collaborated with project managers to ensure alignment on scope, budget, and timelines.
- Reviewed contracts and proposals to identify potential risks and areas for improvement.
Desk Adjuster
Kemper Insurance
04.2019 - 03.2021
- Coordinated with other departments to expedite claim resolution and assist on reaching company goals and enhancing customer service.
- Managed high-volume caseloads to ensure rapid resolution and meet company goals in return maintained customer satisfaction levels.
- Streamlined communication channels between internal teams by helping resolve situations and minimizing response delays.
- Expedited claim settlements with skilled negotiation tactics that led to fair resolutions for all parties involved.
Customer Service Manager
H-E-B Grocery
12.1989 - 01.2019
- Coaching and developing partners on providing great customer service.
- Decision making and taking on new task.
- Achieving company goals and projections
- Control overhead expenses and maximizing productivity.
- Help manage service department of over 80 employees.
Education
P&C Texas adjuster license
Kaplan University
freshman
UTPA
undefined
Edinburg High School
01-1987
Skills
- Guidewire claims center software, ISO claim search, Microsoft Word, Microsoft Excel, Typing 25 wpm, Xactimate 28 Fundamentals/Proficiency Training Course Certification, Xactimate Level 2 Certification
Languages
English
Native or Bilingual
Interests
I enjoy being the best dad I can be and a role model for them When I have time, playing golf and bbqing for the family is relaxing and comforting Going to kids football/baseball games can be nervous at times but fun at the same time Fishing is another sport that I enjoy doing with the family
Timeline
Property Claims Adjuster
Farmers Insurance Agency
05.2024 - 05.2026
Estimator
Servpro
03.2021 - 05.2024
Desk Adjuster
Kemper Insurance
04.2019 - 03.2021
Customer Service Manager
H-E-B Grocery
12.1989 - 01.2019
freshman
UTPA
undefined
Edinburg High School
P&C Texas adjuster license
Kaplan University