Daryl Gayfield
Atlanta,GA
Summary
Ethical professional with excellent customer service skills.
Strong organization and administrative support.
Outstanding verbal and written communication skills.
Sound knowledge of business.
Superb knowledge of resolution.
Analytical and critical thinker.
Licensed adjuster in over 20 states.
Expert in comprehending insurance policies, compliance and procedures.
Overview
8
8
years of professional experience
Work History
Independent Desk Adjuster
ASI Progressive
Atlanta, GA
09.2022 - 11.2022
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Responded to customer inquiries, made appropriate decisions and closed files.
- Used prescribed guidelines or policies in analyzing situations.
- Investigated origin and cause of claims by contacting appropriate parties.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Auto Claims Adjuster
EA Renfroe
06.2021 - 01.2022
- Estimate writing up to 4-5 estimates daily in CCC One
- Reconstruction of vehicles or determine if total loss.
- Customer service, attorney settlement negotiating.
- Auto material expert.
- Body injury evaluations.
- Set ICD codes after medical evaluation.
- Confirmed damages with body shops.
- Liability determination. (who caused accident)
- Took recorded statements from all parties and witnesses.
Catastrophe Claims Adjuster
Pilot
01.2021 - 04.2021
- Worked pipe burst claims for TEXAS winter storm.
- Set appointments with policy holder to inspect claim.
- Inspect property damage.
- Sketching reconstruction.
- Negotiate restoration with contractors
- Printed checks, make payments for policy holders.
- Denied claims, sent denial letters.
- Closed 4-5 claims daily.
Estimator
Don & Sons Construction
06.2019 - 01.2021
- Virtual roof estimate writing, 5-6 estimates per day.
- Property damage customer service.
- Settlement negotiation with roofing contractors.
- Material determination.
- Wrote estimate and supplemental estimates.
- Writing roof repair estimates in Xactimate.
- Make payments to sub-contractors.
Catastrophe Claims Adjuster
State Farm
06.2017 - 06.2019
- Worked catastrophic disasters.
- Hurricane, severe thunderstorms, tornado, floods.
- Worked 4-5 desk or field claims daily.
- Went over claims with policy holders
- Insurance policy comprehension.
- Negotiation with contractors and body shops.
- Xactimate, CCC One, ECS.
- Spoke with city hall, for city code requirements.
- Negotiated settlements, and made payments to policy holders, contractors, body shops.
Forecasting Analyst
State Farm
08.2015 - 06.2017
- Studied past data for workplace efficiency to improve customer service and cut cost.
- Scheduled thousands of associates accordingly to meet business needs.
- Used analytical models and mathematical analysis to create and maintain key performance metrics.
- Suggested and implemented business strategies.
- Conducted meetings with upper management to go over business needs.
- Set meetings with supervisors and teams in order to implement needs.
- Recorded data in excel, and one note for future forecasting.
- Improved customer service rating, and lowered company overhead cost.
Customer Service, Sales, Initial Loss Reporting
State Farm
09.2013 - 08.2015
- Provided customer service to current policy holders.
- Relayed information from policy holders to agent office.
- Sold new policies, and additional add ons to current policies.
- Solve customer problems.
- Trained and developed new hires in company.
- Studied products, provided insurance quotes for auto and homes.
- Recorded initial loss information from claims
- Set 20-30 appointments daily for claims adjuster to go out and estimate claim.
Education
Bachelor of Arts - Criminal Justice
University of Arkansas At Pine Bluff
Pine Bluff, AR05.2008
Skills
- Claims Adjusting
- Customer Service
- XACTIMATE 28, XACTIMATE 1
- Problem Solving
- Math
- Measurement
- Litigation
- Critical Thinking
- Analytical Thinking
- Sales
- Construction Materials Expert
- Forecasting
- Negotiating
- Property Damage Settlement
- Bodily Injury Settlement
Timeline
Independent Desk Adjuster
ASI Progressive
09.2022 - 11.2022
Auto Claims Adjuster
EA Renfroe
06.2021 - 01.2022
Catastrophe Claims Adjuster
Pilot
01.2021 - 04.2021
Estimator
Don & Sons Construction
06.2019 - 01.2021
Catastrophe Claims Adjuster
State Farm
06.2017 - 06.2019
Forecasting Analyst
State Farm
08.2015 - 06.2017
Customer Service, Sales, Initial Loss Reporting
State Farm
09.2013 - 08.2015
Bachelor of Arts - Criminal Justice
University of Arkansas At Pine Bluff
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