Darnell Wilson
Dallas
Summary
Dynamic and dedicated insurance adjuster with extensive experience in handling property claims, customer service, and damage assessments. Proven ability to provide quality claim handling throughout the claim life cycle, maintaining full compliance with internal and external standards and state-specific regulations. Exceptional communicator with strong analytical and negotiation skills. Adept at working independently and collaboratively, resolving claims efficiently while ensuring customer satisfaction. Committed to delivering high-quality service and maintaining compliance with industry regulations and company policies.
Overview
12
12
years of professional experience
Work History
Independent Desk Adjuster
AAA Auto Club Group
10.2023 - Current
- Handle and process insurance claims, ensuring accurate and timely resolutions.
- Conduct thorough reviews and assessments of claims, coordinating with clients and contractors.
- Maintain detailed documentation and uphold company policies and standards.
- Provide exceptional customer service, addressing inquiries and resolving issues promptly.
Independent Field Adjuster
State Farm
08.2022 - 10.2023
- Managed State Farm fire and casualty claims, ensuring efficient resolution and customer satisfaction.
- Conducted detailed property inspections to assess damages and determine appropriate settlements.
- Provided exceptional customer service throughout the claims process, addressing client concerns and inquiries.
- Coordinated with contractors and vendors to facilitate repairs and restoration efforts.
- Utilized advanced documentation skills to maintain accurate records and reports.
- Analyzed claims thoroughly and issued settlements in accordance with policy terms and regulations.
Key Account Manager
Herc Rentals
04.2018 - 09.2022
- Coordinated nationwide equipment rentals, managing contracts and ensuring timely delivery of services.
- Oversaw $13M in contracted services, demonstrating strong financial management skills.
- Built and maintained strong client relationships, fostering trust and loyalty.
- Achieved an impressive 94% equipment rental rate, maximizing revenue potential.
- Produced a remarkable 43% year-to-date 2022 sales growth, exceeding targets and expectations.
Retail Store Manager
Dollar General
07.2017 - 05.2018
- Managed $13M in contracted services, overseeing daily operations and ensuring compliance with standard operating procedures.
- Led, coached, and developed teams to achieve performance goals and deliver exceptional customer service.
- Ensured adherence to SOPs (Standard Operating Procedures) to maintain operational efficiency.
- Communicated effectively with upper management to provide updates on store performance and address any issues or concerns.
Dorm Supervisor
TDCJ
07.2016 - 08.2017
- Oversaw daily activities, including processing inmates, responding to emergencies, and conducting inmate counts.
- Maintained order, discipline, and security according to laws and regulations.
- Trained and supervised twenty employees; provided positive feedback and discipline when necessary.
- Conducted internal audits as scheduled and in compliance with local, state, and federal laws.
Child Care Worker
State of Michigan Department of Human Services
04.2012 - 06.2016
- Worked with mental health patients in a psychiatric treatment facility for children with behavioral barriers.
- Provided child care services for children with mental health barriers such as Autism, ADHD, Retardation, and Social Disorders.
- Provided Youth Therapy Services.
Education
MBA - Business Administration And Management
University of Dallas
Irving, TX05.2021
Bachelor of Science - Liberal Arts And General Studies
Ferris State University
Big Rapids, MI05.2011
Skills
- Claims Handling
- Property Inspections
- Damage Assessment
- Claims Settlement
- Customer Service
- Documentation and Reporting
- Policy Interpretation
- Negotiation Skills
- Conflict Resolution
- Communication Skills
- Attention to Detail
- Regulatory Compliance
- Interpersonal Skills
- Time Management
- Investigative Skills
Timeline
Independent Desk Adjuster
AAA Auto Club Group
10.2023 - Current
Independent Field Adjuster
State Farm
08.2022 - 10.2023
Key Account Manager
Herc Rentals
04.2018 - 09.2022
Retail Store Manager
Dollar General
07.2017 - 05.2018
Dorm Supervisor
TDCJ
07.2016 - 08.2017
Child Care Worker
State of Michigan Department of Human Services
04.2012 - 06.2016
MBA - Business Administration And Management
University of Dallas
Bachelor of Science - Liberal Arts And General Studies
Ferris State University