Summary
Overview
Work History
Education
Skills
Certification
Statelicenses
Timeline
Generic

Marquita Clark

Austell,United States

Summary

Skilled Independent Insurance Adjuster with a proven track record at TheBest Claims Solutions, excelling in claims processing and demonstrating unparalleled empathy and patience. Leveraged advanced investigative methods to enhance process optimization, achieving significant improvements in customer service and liability analysis. Renowned for implementing best practices and ensuring compliance with security protocols during tenure at the Department of Homeland Security.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Independent Desk Adjuster

Pilot Catastrophe
Mobile, AL
01.2024 - 11.2024
  • Evaluated post-accident damage to standard and specialty vehicles for repair potential or total loss determination.
  • Prepared precise estimates for vehicle damage repairs utilizing CCC estimating software.
  • Facilitated settlement agreements with policyholders.
  • Managed salvage operations for total loss claims, adhering to state regulations.
  • Coordinated with insured clients, vendors, and third-party representatives for timely claim resolution.

Independent Insurance Adjuster

TheBest Claims Solutions
10.2022 - 02.2023
  • Documented all investigation activity and presented reports to management
  • Delivered exceptional customer service to policyholders by communicating important information and patiently addressing concerns
  • Reviewed police reports, medical records, and property damage to determine liability extent
  • Organized and planned materials for auto claims

Transportation Security Officer

Department of Homeland Security, Transportation Security Administration
10.2011 - 01.2023
  • Played a vital role in determining whether baggage that triggered alarms required additional screening
  • Scrutinized baggage contents for tampering or explosives, utilizing advanced remote screening equipment
  • Communicated critical details of incidents to appropriate personnel and impounded prohibited or dangerous items as necessary
  • Ensured compliance with security protocols by actively monitoring checkpoints and identifying potential risks

Education

Associate of Applied Science - Accounting

Chattahoochee Technical College
Marietta, GA, United States
01.2009

Skills

  • Claims processing
  • Empathy and patience
  • Analytical Problem Solving
  • Implementation of Best Practices
  • Insurance Liability Analysis
  • Advanced Investigative Methods
  • Process Optimization

Certification

  • State Farm Auto Certification
  • CCC training certified with Pilot
  • Property Training certified with Pilot
  • State Farm Fire and Casualty Certification
  • Experienced with specialty vehicle adjustments

Statelicenses

NY IA-1782277, MN 40760933, MS 10731570, OK 3001513037, OR 19718833, LA 898564, TX 2636687, FL-W708005, GA 3389449, KY 1117905, 

AL 3001857870, WV 19718833, IN 3846056, NC 19718833, SC 19718833, ME-ADN500986, WA 1284038, AR 19718833, NM 19718833, MI 1020753

Timeline

Independent Desk Adjuster

Pilot Catastrophe
01.2024 - 11.2024

Independent Insurance Adjuster

TheBest Claims Solutions
10.2022 - 02.2023

Transportation Security Officer

Department of Homeland Security, Transportation Security Administration
10.2011 - 01.2023

Associate of Applied Science - Accounting

Chattahoochee Technical College

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Marquita Clark