Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Afia Carr

Forney,TX

Summary

Experienced claims adjuster seeking a responsible career opportunity to leverage training and skills for the success of the company.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Claims Adjuster

Bluefire Insurance
06.2023 - Current
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Interpreted policy language to determine coverage for insureds under various lines of business.
  • Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
  • Determined reserves for each claim based on estimated costs of settlement or defense.
  • Maintained accurate documentation of all claim activity within designated system.

MANAGER

HEROES
08.2012 - Current
  • Demonstrate steadfast leadership in high-pressure situations to enhance team strength.
  • Enhanced revenue by implementing employee development programs and effective marketing strategies.
  • Ensure guests received high-quality and respectful customer service
  • Assist in ordering and inventory, ensuring effective management of all bar items.
  • Effectively resolve customer complaints by implementing deescalation techniques and problem-solving skills.
  • Maintain and lead a positive work environment.

CLAIMS ADJUSTER

KEMPER
03.2022 - 04.2023
  • Managed auto claims across multiple states including TX, CO, LA, IL, OR, and WA.
  • Provided exceptional customer service by taking recorded statements from insured individuals, claimants, and witnesses. Effectively communicated with all parties involved during the statement-taking process.
  • Obtained and reviewed evidence, reports, and medical records
  • Conducted loss investigations and uncovered coverage discrepancies
  • Negotiated settlements with claimants and attorneys.
  • Ensured timely and accurate payment processing within designated limits.

CUSTOMER SERVICE

PFSWEB
03.2020 - 03.2022
  • Efficiently responded to telephone inquiries from customers and associates, delivering exceptional service while assisting with product availability or order status.
  • Attending closely to caller requirements, ensuring excellent customer service experience
  • Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
  • Quickly identified and addressed issues on initial calls, minimizing escalations.

OFFICE ASSISTANT

PRIME URBAN AIR
10.2017 - 02.2020
  • Managed clerical duties including mail sorting and distribution
  • Maintained files efficiently and accurately
  • Demonstrated excellent hospitality skills when welcoming individuals to the workplace
  • Efficiently managed incoming calls, accurately documenting and relaying messages
  • Scheduled and coordinated meetings, including creating meeting invites.

Education

ASSOCIATES - Business Management

RICHLAND COLLEGE
12.2020

DIPLOMA - General Education

PLANO EAST HIGH SCHOOL
12.2006

Skills

  • Core Competencies
  • Leadership
  • System Implementation
  • Conflict Resolution
  • Claims investigations
  • Communication Skills
  • Critical Thinking
  • Team Building
  • Policy investigations

Certification

  • Business Administration Human Resources Assistant
  • Texas Claims Adjuster License – All Lines

References

Available Upon Request

Timeline

Claims Adjuster

Bluefire Insurance
06.2023 - Current

CLAIMS ADJUSTER

KEMPER
03.2022 - 04.2023

CUSTOMER SERVICE

PFSWEB
03.2020 - 03.2022

OFFICE ASSISTANT

PRIME URBAN AIR
10.2017 - 02.2020

MANAGER

HEROES
08.2012 - Current

ASSOCIATES - Business Management

RICHLAND COLLEGE

DIPLOMA - General Education

PLANO EAST HIGH SCHOOL

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Afia Carr