Afia Carr
Forney,TX
Summary
Experienced claims adjuster seeking a responsible career opportunity to leverage training and skills for the success of the company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Bluefire Insurance
06.2023 - Current
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Maintained accurate documentation of all claim activity within designated system.
MANAGER
HEROES
08.2012 - Current
- Demonstrate steadfast leadership in high-pressure situations to enhance team strength.
- Enhanced revenue by implementing employee development programs and effective marketing strategies.
- Ensure guests received high-quality and respectful customer service
- Assist in ordering and inventory, ensuring effective management of all bar items.
- Effectively resolve customer complaints by implementing deescalation techniques and problem-solving skills.
- Maintain and lead a positive work environment.
CLAIMS ADJUSTER
KEMPER
03.2022 - 04.2023
- Managed auto claims across multiple states including TX, CO, LA, IL, OR, and WA.
- Provided exceptional customer service by taking recorded statements from insured individuals, claimants, and witnesses. Effectively communicated with all parties involved during the statement-taking process.
- Obtained and reviewed evidence, reports, and medical records
- Conducted loss investigations and uncovered coverage discrepancies
- Negotiated settlements with claimants and attorneys.
- Ensured timely and accurate payment processing within designated limits.
CUSTOMER SERVICE
PFSWEB
03.2020 - 03.2022
- Efficiently responded to telephone inquiries from customers and associates, delivering exceptional service while assisting with product availability or order status.
- Attending closely to caller requirements, ensuring excellent customer service experience
- Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
- Quickly identified and addressed issues on initial calls, minimizing escalations.
OFFICE ASSISTANT
PRIME URBAN AIR
10.2017 - 02.2020
- Managed clerical duties including mail sorting and distribution
- Maintained files efficiently and accurately
- Demonstrated excellent hospitality skills when welcoming individuals to the workplace
- Efficiently managed incoming calls, accurately documenting and relaying messages
- Scheduled and coordinated meetings, including creating meeting invites.
Education
ASSOCIATES - Business Management
RICHLAND COLLEGE
12.2020
DIPLOMA - General Education
PLANO EAST HIGH SCHOOL
12.2006
Skills
- Core Competencies
- Leadership
- System Implementation
- Conflict Resolution
- Claims investigations
- Communication Skills
- Critical Thinking
- Team Building
- Policy investigations
Certification
- Business Administration Human Resources Assistant
- Texas Claims Adjuster License – All Lines
References
Available Upon Request
Timeline
Claims Adjuster
Bluefire Insurance
06.2023 - Current
CLAIMS ADJUSTER
KEMPER
03.2022 - 04.2023
CUSTOMER SERVICE
PFSWEB
03.2020 - 03.2022
OFFICE ASSISTANT
PRIME URBAN AIR
10.2017 - 02.2020
MANAGER
HEROES
08.2012 - Current
ASSOCIATES - Business Management
RICHLAND COLLEGE
DIPLOMA - General Education
PLANO EAST HIGH SCHOOL
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