CHRISTOPHER CANTU
Summary
Dynamic Senior Account Manager known for driving profitability and nurturing client relationships through persuasive communication and exceptional interpersonal skills. Committed to innovation and employing cutting-edge sales strategies to foster a collaborative and productive environment, ensuring enduring client satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Senior Account Manager
Curri
Houston, TX
07.2023 - Current
- Managed a book of 1400 customer accounts that resulted in $35MM in year end revenue.
- Exceeded monthly revenue targets by 30%
- Conducted team demos for Regional and National company accounts.
- Identified key entry points to enhance market penetration and maximize returns.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built and maintained a diverse and consistent sales portfolio that resulted in 8% YOY growth.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Increased dedicated customer subscription services by 300% resulting in $1MM monthly revenue.
- Collaborated with internal Revenue, Product and Engineering teams to rollout new software pilot programs.
- Analyzed data reports and prepared slide deck to present at monthly C-suite meetings.
Customer Account Manager
Curri
Houston, TX
01.2023 - Current
- Collected and analyzed data to learn more about consumer behavior.
- Cold called customers to upsell products while registering clients into out internal CRM software.
- Negotiated contracts that lead to average profit margins of 18% or greater.
- Created customer support strategy to increase customer retention.
- Demoed 8-10 customers per week on product offerings.
- Facilitated penetration of key accounts via strategic planning initiatives.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Conducted churn and contraction call initiatives that increased customer retention rates by 40% .
- Boosted company revenue by identifying upselling opportunities and promoting additional products or services to clients.
Customer Success Specialist
Curri
Houston, TX
04.2022 - 01.2023
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Educator
SBISD
08.2017 - 04.2022
- Maximized productivity by analyzing protocols and identifying areas for improvement.
- Assist and increased fundraising goals YOY by 10% - 15%
- Host meetings as CSHAC committee leader
- Met quarterly with administration to plan, review and accommodate students testing, SEL and growth results
- Managed classroom activities, parent conferences, and lesson plans both in person and through Zoom.
- Assist students in executing their growth goals
- Collaborated with adults and children to provide safe and educational experience
- Built relationships and communicated with parents to provide best learning environment for children
Business Analyst
NOBLE ENERGY
06.2015 - 05.2016
- Assisted in post-acquisition ADP processing by reducing back log AP by 40%
- Prepared daily cash entries to align domestic general ledger with banking activity
- Processed 70% of wire request into daily treasury report for transaction payment processing
- Lead organization projects for clearing and allocating 4MM of suspense costs from pads to wells
- Complied WIP reports and status depletion pool items weekly in order to achieve 40% daily quota allocation processing.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Logistics Assistant
GEA OF TEXAS
09.2010 - 06.2015
- Processed 60 - 70 customer orders daily through Prophet 21 database and provided proactive customer service for accounts.
- Supervised and prepared logistics for time sensitive projects ranging from $500 - $100,000 .
- Reported on transportation costs and properly filed shipping documents.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Increased customer service success rates by providing 90% inbound to out bound turnover of goods .
- Enhanced shipping and receiving systems by providing efficient coordination, supply management and document processing.
HVAC Assistant
WAREHOUSE ASSOCIATES
03.2006 - 06.2010
- Increased longevity of HVAC systems by performing preventive maintenance.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Scheduled HVAC projects for upper level management
- Prepared job sites for installations and repairs
- Diagnosed HVAC systems for repair or replacement
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Tested automatic, programmable and wireless thermostats in residential or commercial buildings to decrease energy usage by 30%
Education
Real Estate Agent
Aceable Agent
09.2023
Texas Educators Certification - K-12 Education
Texas Teachers
06.2017
BBA - Finance
University of Houston
05.2015
Skills
- Account Management
- Sales expertise
- Pipeline Growth
- Partnership Development
- Acquisition and Retention Strategies
- Business Development
- Hubspot
- Metabase
Languages
Spanish
Native or Bilingual
Timeline
Senior Account Manager
Curri
07.2023 - Current
Customer Account Manager
Curri
01.2023 - Current
Customer Success Specialist
Curri
04.2022 - 01.2023
Educator
SBISD
08.2017 - 04.2022
Business Analyst
NOBLE ENERGY
06.2015 - 05.2016
Logistics Assistant
GEA OF TEXAS
09.2010 - 06.2015
HVAC Assistant
WAREHOUSE ASSOCIATES
03.2006 - 06.2010
Real Estate Agent
Aceable Agent
Texas Educators Certification - K-12 Education
Texas Teachers
BBA - Finance
University of Houston