Christopher Carlyle
joliet,United States
Summary
Dynamic Quality Assurance Auditor and Customer Service Representative with Transcom Inc., recognized for exceeding customer satisfaction targets and enhancing product quality. Proven expertise in quality control and strong communication skills, driving process improvements and fostering customer relationships to achieve business goals. Committed to delivering exceptional service and innovative solutions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Quality Assurance Auditor & Customer Service Rep.
Transcom inc.
DAVAO CITY, PHILIPPINE
06.2019 - 01.2025
- Responded to customer inquiries, resolving issues and providing product/service information via phone, email, and chat
- Consistently met or exceeded customer satisfaction targets, with a focus on first-call resolution and timely issue resolution
- Utilized strong problem-solving skills to address complex customer issues, escalating cases as necessary to ensure timely resolution
- Participated in ongoing training and development programs, staying up to date on product knowledge and industry trends
Customer Representative & Manufacturing and Product Development
Party America HK
DONGGUAN, CHINA
07.2001 - 06.2018
- Develop and maintain strong relationships with existing customers to drive repeat business and upsell opportunities
- Identify and pursue new sales opportunities through targeted outreach, networking, and industry events
- Collaborate with cross-functional teams to create customized sales solutions and proposals
- Oversee manufacturing operations to ensure timely delivery of high-quality products
- Work closely with production teams to resolve manufacturing issues, optimize processes, and implement efficiency improvements
- Develop and implement quality control measures to ensure products meet customer specifications and industry standards
Education
Business Management -
Southwestern College
CHULA VISTA, CASKILLS06.1995
Manila Pasig High School -
Manila Pasig High School
MANILA CITY, PHILIPPINES03.1989
Highland High School -
Highland High School
BAKERSFIELD, CA06.1988
Skills
- Quality assurance
- Auditing
- Customer service
- Customer relations
- Call center operations
- Strong communication
- Problem-solving
- Process improvement
- Product knowledge
- Quality control
Certification
Quality Control ISO, 2004, 2008, 2012, 2016
References
Will provide detailed information and references upon request.
Timeline
Quality Assurance Auditor & Customer Service Rep.
Transcom inc.
06.2019 - 01.2025
Customer Representative & Manufacturing and Product Development
Party America HK
07.2001 - 06.2018
Business Management -
Southwestern College
Manila Pasig High School -
Manila Pasig High School
Highland High School -
Highland High School
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