Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
AssistantManager

Christopher Castillo

Summary

Dynamic professional with extensive experience as a Signal Support Systems Specialist at NJ National Guard, excelling in technical maintenance and network monitoring. Proven problem-solver with strong verbal communication skills, enhancing team collaboration and customer engagement. Successfully resolved conflicts, boosting customer loyalty and driving sales through effective service strategies.

Overview

3
3
years of professional experience

Work History

Signal Support Systems Specialist

NJ National Guard
03.2025 - Current
  • Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
  • Utilized technical equipment to monitor network status in operational environments.

Customer Service Representative

Resnick's Party Rental
09.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.

Platoon Sergeant

US Army
09.2024 - 02.2025
  • Trained, supervised and organized over a large number of soldiers and personnel.
  • Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
  • Established a strong team dynamic within the platoon through effective communication and leadership strategies.
  • Promoted safety awareness within the platoon, significantly reducing accidents during training exercises.
  • Maintained high levels of morale among soldiers, fostering a positive and motivated environment.
  • Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.
  • Contributed valuable input during key decision-making processes as an integral member of the command team.
  • Developed junior leaders through mentorship programs, enhancing their skillsets for future career progression.

Education

High School Diploma -

Bayonne High School
Bayonne, NJ
06-2024

Skills

  • Audio and video systems
  • Operating system administration
  • Installation and maintenance
  • Verbal and written communication
  • Active listening
  • Problem-solving
  • Inventory assistance
  • Team collaboration
  • Customer engagement
  • Complaint handling
  • Public speaking
  • Contract negotiation

Accomplishments

  • Documented and resolved poor leadership which led to better leadership and improved moral.
  • Supervised team of 200+ staff members.
  • Documented and resolved fighting between platoons which led to improved moral and enhanced cooperations.

Languages

Spanish
Native or Bilingual

Timeline

Signal Support Systems Specialist

NJ National Guard
03.2025 - Current

Platoon Sergeant

US Army
09.2024 - 02.2025

Customer Service Representative

Resnick's Party Rental
09.2022 - Current

High School Diploma -

Bayonne High School

Similar Profiles

CREATE PROFILE
Christopher Castillo