CHRISTOPHER CASTRO
Conroe,TX
Summary
Experienced business process improvement specialist with expertise in reducing legal risks and enhancing operational efficiency, notably decreasing an $8M lawsuit risk. Skilled in strategic planning, operations analysis, and Microsoft Excel, with a proven track record of driving project success and boosting sales outcomes. Adept at collaborating across departments to achieve customer satisfaction and streamline service processes.
Overview
19
19
years of professional experience
Work History
SR. SPECIAL ESCALATIONS TEAM ANALYST
Spruce Power
Houston, TX
04.2023 - Current
- Resolve Attorney General complaints, ensuring swift resolutions and customer satisfaction
- Collaborate with departments to identify root causes and enhance service processes
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Develop SOPs for agents, boosting efficiency and minimizing complaint escalations
- Analyze complex cases, providing feedback to improve contact center operations
PROJECT MANAGER (CONTRACTOR)
EBEN-EZER Drywall
Houston, TX
09.2021 - 01.2023
- Reviewed blueprints to ensure optimal construction alignment and timely project completion
- Coordinated project timelines, achieving consistent on-time delivery and client satisfaction
- Analyzed construction plans, enhancing efficiency and reducing project delays
- Collaborated with teams to maintain project schedules, ensuring seamless workflow
- Implemented strategic planning, resulting in improved project turnaround times
INSIDE SALES ASSOCIATE
JP Hart
Houston, TX
03.2019 - 04.2020
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Implement effective time management strategies to meet delivery expectations.
- Contribute to seamless construction processes through precise package coordination.
- Contacted new and existing customers to discuss product and service solutions.
RETAIL SALES ASSOCIATE
T-Mobile
Houston, TX
07.2013 - 01.2016
- Enhanced customer satisfaction with expert product insights, boosting sales through strategic displays
- Optimized store layout for visual appeal, effectively using marketing materials to drive revenue
- Utilized comprehensive product knowledge to improve customer guidance, enhancing overall experience
ASSEMBLY TECHNICIAN/TECHNICAL DRAFTING
Primary Sourcing
Houston, TX
01.2006 - 01.2009
- Drafted and assembled drilling tools and diagrams under senior supervision, enhancing project timelines
- Utilized Microsoft Word and Excel for technical drafting, ensuring adherence to industry standards
- Collaborated with process managers to resolve technical issues, streamlining operational efficiency
- Contributed to producing flow sheets and instrumentation diagrams, supporting team objectives
Education
ASSOCIATE OF APPLIED SCIENCE - COMPUTER-AIDED DRAFTING AND DESIGN
ITT Technical Institute
Houston, TX01.2010
2 YEAR SCHOLAR - ANIMATION AND MEDIA DESIGN
Art Institute of Houston
Houston, TX01.2005
Skills
- Problem solving
- Team collaboration
- Project management
- Data analysis
- CRM software proficiency
Languages
- English, Native
- Spanish, Native
Timeline
SR. SPECIAL ESCALATIONS TEAM ANALYST
Spruce Power
04.2023 - Current
PROJECT MANAGER (CONTRACTOR)
EBEN-EZER Drywall
09.2021 - 01.2023
INSIDE SALES ASSOCIATE
JP Hart
03.2019 - 04.2020
RETAIL SALES ASSOCIATE
T-Mobile
07.2013 - 01.2016
ASSEMBLY TECHNICIAN/TECHNICAL DRAFTING
Primary Sourcing
01.2006 - 01.2009
ASSOCIATE OF APPLIED SCIENCE - COMPUTER-AIDED DRAFTING AND DESIGN
ITT Technical Institute
2 YEAR SCHOLAR - ANIMATION AND MEDIA DESIGN
Art Institute of Houston
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