Christopher Caswell

• Deploy, configure, and support Windows 11 endpoints, ensuring secure, stable, and compliant systems across the organization.
• Troubleshoot and resolve issues in Microsoft Intune, Azure AD, and Microsoft 365 to maintain seamless user productivity.
• Provision and configure laptops to departmental standards, install and update enterprise applications, and manage high‑volume tickets with accurate, timely resolutions.
• Provide network support by diagnosing Wi‑Fi, VPN, DNS, and Cisco ISE authentication issues affecting user access.
• Collaborate with Security and Network teams to resolve escalated endpoint, connectivity, and policy‑related issues.

• Supported the company‑wide Windows 11 upgrade initiative, including imaging, validation, deployment, and user transition.
• Partnered with the Network team to troubleshoot Cisco ISE posture failures and improve endpoint network reliability.
• Worked with the Security team to test and validate Trellix DLP policy updates and remediate agent‑related system instability.
• Contributed to enterprise-wide fixes for Microsoft Edge and Teams crashing issues by assisting with root‑cause analysis and validating updated security agent versions.

• Administer, maintain, and repair organization-wide devices through Microsoft Intune, ensuring optimal performance and compliance.
• Provide responsive technical support via a structured ticketing system, efficiently diagnosing and resolving hardware, software, and connectivity issues.
• Perform routine IT audits to identify vulnerabilities and apply system patches, safeguarding operations against potential threats and downtime.
• Support the implementation and maintenance of basic networking infrastructure and endpoint security protocols to strengthen system reliability and data protection.
• Respond to cybersecurity incidents by identifying and mitigating attack vectors, isolating affected systems, and coordinating with security teams to safeguard data and restore operations.

• Directed and supported crew members to enhance team performance and cohesion.
• Conducted regular inspections and maintenance of decks, machinery, and riggings to uphold safety and performance standards.
• Monitored deck watches including helmsman, lookout, and messenger watches while underway. Assisted in maintaining pier security and fire safety protocols.
• Operated small boats, booms, and cranes to support various operations. Assisted damage control teams in maintaining safety and efficiency during critical situations.