Christopher Chamberlain
Glenolden ,PA
Summary
Results-driven Project Manager with a proven track record in executing high-impact marketing campaigns and leading strategic initiatives in the credit card sector. Expertise in team management, project execution, and stakeholder engagement. Skilled in using Jira, Teams, and SharePoint for project management and reporting.
Overview
14
14
years of professional experience
Work History
Senior Associate - Project Manager II
JPMorgan Chase Bank
01.2022 - Current
- Managed logistics for marketing events, updated learning modules, designed global training programs, and directed content creation for educational tools.
Senior Associate - Marketing Campaign Manager
JPMorgan Chase Bank
01.2020 - 01.2022
- Led multi-channel credit card marketing campaigns, developed targeted marketing strategies, and ensured compliance with documentation standards.
Operations Team Leader
01.2018 - 01.2020
- Optimized payment processing workflows and revamped standard operating procedures to enhance operational efficiency.
Unit Collection Manager II
U.S. Department of Education
01.2011 - 01.2018
- Improved customer experience in loan collections, ensured regulatory compliance, and managed escalated customer issues.
Skills
- Performance monitoring
- Timeline estimates
- Bookkeeping
- Schedule Management
- Schedule development
- Project Coordination
Organizationsandrecognition
- Access Ability Business Resource Group, Wilmington, DE, Site Lead and Autism at Work Liaison
- Chase Leadership Edge (Enhance)
- Chase Change Management (Manager)
- Chase Guardian Award
Additionalskillsandqualifications
- Senior Credit Analyst
- Customer Service Excellence
- Risk Management
- Jira
- Microsoft 365 (all products)
- SharePoint
Timeline
Senior Associate - Project Manager II
JPMorgan Chase Bank
01.2022 - Current
Senior Associate - Marketing Campaign Manager
JPMorgan Chase Bank
01.2020 - 01.2022
Operations Team Leader
01.2018 - 01.2020
Unit Collection Manager II
U.S. Department of Education
01.2011 - 01.2018
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