CHRISTOPHER CHARLES
Titanium Industries
Hillsboro,TX
2
Languages
20
years of professional experience
Experienced operations and warehouse management professional with a diverse background spanning warehouse operations, inventory control, shipping and receiving, production support, technical sales, business operations, project management, and residential remodeling. Proven ability to improve workflow, manage material and product flow, coordinate cross-functional teams, develop procedures, and maintain strong customer and vendor relationships. Skilled in technical sales, negotiation, problem-solving, continuous improvement, inventory management, and operational efficiency. Experienced in managing projects from concept through completion while maintaining a strong focus on safety, quality, customer satisfaction, and profitability.
Work History
Warehouse Manager
2 Years 11 Months- Manage daily warehouse operations, including receiving, shipping, inventory control, material handling, and warehouse organization.
- Oversee inventory accuracy, material identification, transfers, receiving transactions, and documentation while maintaining efficient product flow.
- Coordinate shipping and receiving activities, freight arrangements, bills of lading, carrier documentation, and customer shipment requirements.
- Lead warehouse personnel, assign daily priorities, support employee training, and maintain safe and productive work practices.
- Coordinate with Sales, Quality Control, Purchasing, and Operations to ensure orders, material certifications, and shipping documentation are accurate and complete.
- Monitor equipment, saw operations, preventative maintenance, and production support activities to minimize downtime and improve operational efficiency.
- Maintain warehouse compliance, safety practices, audit readiness, material traceability, and accurate records.
- Support inventory audits and investigate inventory discrepancies to maintain accurate material records.
- Coordinate material flow and production requirements to ensure customer orders are processed efficiently and accurately.
- Work with carriers and freight providers to coordinate domestic and international shipments and resolve transportation issues.
- Support continuous improvement initiatives designed to improve warehouse workflow, productivity, safety, and customer service.
Design Consultant
4 Years 11 Months- Sold full bathroom remodeling and kitchen remodeling projects based on customer needs, design requirements, and budgets.
- Consulted with homeowners to develop remodeling solutions and guide projects from initial design through completion.
- Prepared presentations, proposals, and product recommendations based on customer requirements.
- Sold garage floor organization systems and polymer floor coating solutions.
- Managed Home Depot remodeling contracts and coordinated customer requirements throughout the sales and project process.
- Maintained strong customer relationships through product presentations, follow-up, problem-solving, and clear communication.
- Worked with customers to identify needs, recommend appropriate products, and develop solutions that met expectations.
- Coordinated project details and communicated with customers to support successful project completion.
- Consistently focused on customer satisfaction, sales performance, and quality of service.
Director of Operations
5 Years 8 Months- Planned and monitored day-to-day business operations to facilitate smooth and efficient progress.
- Collaborated with team members on projects, delegated responsibilities, and managed expectations.
- Analyzed existing processes, identified areas for improvement, and developed procedures to optimize workflow.
- Created and implemented departmental procedures and policies to improve quality control and establish workflow timelines.
- Cultivated relationships with external vendors and suppliers to facilitate effective supply chain management.
- Formulated and implemented plans to reduce operational costs and improve efficiency.
- Coordinated with department managers to support seamless implementation of operational strategies.
- Established effective communication channels with internal departments to ensure cohesive operations.
- Supported continuous improvement and a growth-oriented business environment.
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines.
- Designed innovative approaches to optimize workflow, streamline procedures, and improve customer service.
Technical Sales Advisor
6 Years 11 Months- Provided technical expertise through product presentations, demonstrations, and customer negotiations.
- Identified opportunities to improve the organization’s sales process based on customer feedback.
- Trained new clients on products and services.
- Maintained customer relationships through follow-up activities and ongoing technical support.
- Utilized CRM software to track leads, manage accounts, and analyze customer information.
- Collaborated closely with engineering teams to ensure timely delivery of technical solutions according to customer specifications.
- Analyzed customer needs and requirements to identify appropriate technical product solutions.
- Contacted new and existing customers to promote products and services.
- Provided customers with information regarding products, pricing, availability, and credit terms.
- Prepared sales presentations and proposals explaining product specifications and applications.
- Completed sales reports, expense reports, and other required documentation.
- Used negotiation and problem-solving skills to develop solutions and maintain customer satisfaction.
Education
Associate in Science (A.S.) - CNC Programming
Associate in Arts (A.A.) - Business Administration / Management of Technology
Skills
Warehouse Management
Inventory Control
Shipping & Receiving
Material Handling
Inventory Accuracy & Audits
Operations Management
Production Planning
Product Flow Optimization
Technical Sales
Project Management
Customer Service
Vendor Relations
Supply Chain Coordination
Continuous Improvement
Process Improvement
Production Support
Negotiation
Team Leadership
Problem Solving
Product Development
CNC Programming
Presentation & Design
Power BI
Microsoft Copilot AI
Computer Literate
Tech-Savvy
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
Warehouse Manager
Titanium Industries
10.2023 - CurrentRead More
Design Consultant
Statewide Remodeling
10.2018 - 09.2023Read More
Director of Operations
Hunting Titan
01.2013 - 09.2018Read More
Technical Sales Advisor
Hunting Titan
01.2007 - 12.2013Read More
Hill College
Associate in Arts (A.A.) from Business Administration / Management of Technology
Read More
Texas State Technical College (TSTC)
Associate in Science (A.S.) from CNC Programming
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