Christopher Chase
Westerville
Summary
Results-driven professional with extensive experience in enhancing customer satisfaction and streamlining operations. Expertise in developing training programs and implementing cost-saving measures, contributing to improved service delivery and team collaboration.
Overview
30
30
years of professional experience
Work History
General Manager
Delaneys Diner
Westerville
05.2019 - Current
- Developed operational strategies to streamline service delivery and enhance customer satisfaction.
- Implemented cost-saving measures that improved overall financial performance and reduced waste.
- Conducted performance evaluations to guide staff development and ensure high service standards.
- Established training programs to enhance employee skills and operational knowledge.
- Optimized inventory management processes to minimize costs and reduce shortages.
General Manager
Arbys Resturant
Westerville
04.2006 - 05.2019
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
Customer Service Representative
United Airlines
Denver
11.1995 - 03.2006
- Managed customer inquiries, providing detailed information about flight schedules and policies.
- Handled complaint resolution by actively listening and offering effective solutions.
- Ensured service quality by adhering to company standards and protocols.
- Shared product knowledge with customers to enhance their travel experience.
- Collaborated with cross-department teams to resolve complex customer issues.
Education
High School Diploma -
Walnut Ridge
Columbus, Oh05-1988
Skills
- Operational strategy development
- Financial management
- Performance evaluation
- Employee training and development
- Inventory optimization
- Customer relationship management
Timeline
General Manager
Delaneys Diner
05.2019 - Current
General Manager
Arbys Resturant
04.2006 - 05.2019
Customer Service Representative
United Airlines
11.1995 - 03.2006
High School Diploma -
Walnut Ridge