Christopher Christy
Kings mountain,Kentucky
Summary
Customer Service Manager and Correctional Officer with history of exercising sound judgment and reasoned thinking along with successful long term customer relations. Develops strong rapport with clients and colleagues. Excellent communication of products and procedures, and in safety and security and emergency management protocols. Hardworking and employs sound judgment and verbal de-escalation tactics for conflict resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Correctional Officer
Commonwealth of Kentucky
Danville, KY
09.2024 - Current
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Customer Service Representative Manager
Followmepro
Texas
05.2022 - 07.2024
- Supervised new hires in providing excellent customer service to callers requiring assistance for website building, google accout setup, sales and issues customers may have with their accounts.
- Led customer service team in resolving complex inquiries and issues effectively.
- Implemented process improvements that streamlined operations and reduced response times.
- Analyzed customer feedback to identify trends and improve service delivery strategies.
- Managed escalated customer complaints, ensuring timely resolutions and maintaining client relationships.
Customer Service Representative
2-10 Hbw
Hazard, KY
10.2020 - 01.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined workflow processes to enhance overall customer service efficiency.
- Managed escalated issues, ensuring timely resolutions and maintaining customer satisfaction.
Education
Certificates - Automotive Technician
Hazard Community and Technical College
Hazard, KY05-2017
Skills
- Weapons training
- Correctional facility procedures
- Emergency Response
- Self-defense techniques
- Preventive Maintenance
- Diagnostic skills
- Brake systems understanding
- Electrical repair procedures
- Replacing parts
- Scheduled services
- Inspecting vehicles
- Customer service
- Inbound customer service
- Call center experience
- Data entry
- Relationship building
- Customer relations
- Problem resolution
- Complaint handling
- Conflict mediation
Certification
- AST - Advanced Service Technician
Timeline
Correctional Officer
Commonwealth of Kentucky
09.2024 - Current
Customer Service Representative Manager
Followmepro
05.2022 - 07.2024
Customer Service Representative
2-10 Hbw
10.2020 - 01.2022
Certificates - Automotive Technician
Hazard Community and Technical College