Christopher Clarke
Angola
Summary
I am a dedicated and results-driven Security Operations Center (SOC) Manager, I bring over a decade of comprehensive experience in IT and cybersecurity. My career journey has been defined by a passion for safeguarding critical systems and a commitment to driving continuous improvement in IT and security operations.
In my current role, I lead a team of skilled security analysts, orchestrating responses to security incidents and managing the daily operations of our SOC. I pride myself on my ability to develop and implement robust security strategies, ensuring that our organization is well-prepared to handle emerging threats.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Operations Center Manager
Atlantic Tomorrows Office
03.2023 - Current
- Currently lead a team of security analysts and engineers in monitoring, threat detection, and incident response, protecting critical infrastructure, and ensuring security compliance.
- Streamline operations, improve response times, and reduce security breaches through proactive threat hunting, risk mitigation, and vulnerability management.
- Build Automations and dashboards to improve response times and maintain client systems.
- Work with sales teams to provide the critical details needed to sell and inform clients of security risks
- Collaborate with Engineering teams to ensure system uptime and security implementation on new systems
- Implement new security for clients and internal systems
- Build and maintain KPI metrics for SOC team
- Build and maintain processes and procedures for security operations and implementation
- Coordinate with vendors to ensure timely resolution on security issues
- Collaborate with management and account managers to ensure client success.
Security Operations Center Manager
ACP Technologies, Inc.
12.2021 - 03.2023
- Established and led the Security Operations Center Team.
- Selected, tested, and implemented security tools, as well as developed policies and procedures for training, implementing and managing day to day security operations.
- Built and mentored a team of security analysts, ensuring alignment with industry best practices.
- Oversaw the entire lifecycle of SOC development, from tool evaluation and deployment to policy creation, significantly strengthening the organization’s overall security posture.
IT Security Engineer
ACP Technologies, Inc.
08.2021 - 12.2021
- Provided technical expertise in designing, implementing, and supporting security solutions for clients.
- Conducted security assessments, configured firewalls, and optimized network security infrastructures.
- Collaborated with cross-functional teams to deploy and maintain security tools, ensuring compliance with industry standards.
- Delivered customized security services, including incident response and vulnerability management, enhancing client security posture and mitigating risks.
- Worked with Management Team to establish security operations center.
Technical Field Service Engineer
ACP Technologies, Inc.
01.2020 - 08.2021
- Provided on-site technical support and implementation of IT systems, including servers, firewalls, switches, access points, and other network equipment.
- Diagnosed and resolved hardware, software, and connectivity issues, ensuring minimal downtime for clients.
- Led the installation and configuration of network infrastructure, optimizing performance and security.
- Collaborated with clients on system upgrades, ensuring smooth deployment of new technologies and improving overall operational efficiency.
Technical Support Specialist Tier 2
ACP Technologies, Inc.
05.2018 - 01.2020
- Provided advanced technical support, troubleshooting complex issues related to software, hardware, and network systems.
- Assisted Tier 1 support by handling escalated cases, diagnosing and resolving problems efficiently.
- Collaborated with cross-functional teams to identify recurring issues and implement solutions, improving overall support processes.
- Specialized in system configuration, application troubleshooting, and network connectivity, helping to minimize downtime and enhance user satisfaction.
Technical Support Specialist Tier 1
ACP Technologies, Inc.
01.2018 - 05.2018
- Served as the first point of contact for technical support, assisting users with troubleshooting basic hardware, software, and network issues.
- Provided remote support to resolve common technical problems, ensuring minimal disruption to end-users.
- Collaborated on complex issues with Tier 2 support when necessary while documenting and tracking incidents to ensure timely resolution.
IT Support Technician
Pauci Fidelis, LLC
02.2017 - 01.2018
- Provided day-to-day technical support for end-users, diagnosing and resolving hardware, software, and network issues across desktops, laptops, and mobile devices.
- Reset user login passwords with Active Directory, worked on Citrix and VPN issues, and coordinated on-site support for hardware related issues.
Technical Support Representative
SunLync Software
04.2015 - 02.2017
- Provided technical support for Point of Sale (POS) systems, including troubleshooting hardware and software issues, database repair, and system upgrades.
- Assisted clients with testing and implementing new software features, ensuring smooth functionality and minimal disruption to operations.
- Conducted remote diagnostics and troubleshooting of POS hardware such as terminals, printers, and card readers.
- Collaborated with development teams to identify and resolve recurring issues, ensuring seamless performance of POS systems and excellent customer satisfaction.
IT Technician
Darien Lake Theme Park Resort
03.2012 - 11.2014
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and card readers.
- Repaired and installed POS (Point of Sale) systems.
- Proved successful working within tight deadlines and a fast-paced environment.
Computer Repair Technician
Chapin International Inc.
01.2012 - 07.2013
- Repaired and maintained desktops, laptops, and peripherals, diagnosing and resolving hardware and software issues.
- Performed system upgrades, virus removal, and hardware installations to optimize system performance.
- Troubleshot and repaired faulty components, including motherboards, hard drives, and power supplies.
- Delivered exceptional customer service by clearly explaining technical issues and repair processes to end-users, ensuring timely resolutions and high satisfaction.
Education
High School Diploma -
Pembroke Junior-Senior High School
East Pembroke, NYStudied - Computer Information Systems
Genesee Community College
Batavia, NYSkills
- Team Collaboration
- Communication
- Attention to Detail
- Security Operations
- IT Management
- Documentation
- Incident Resolution
Accomplishments
Eagle Scout
- Earned the rank of Eagle Scout, the highest achievement in the Boy Scouts of America, demonstrating exceptional leadership, community service, and personal development. Completed a significant service project that benefited the community and showcased skills in project management, teamwork, and problem-solving. This honor reflects a commitment to high standards, perseverance, and making a positive impact.
MIT Engineer of the Year (2024)
- Awarded the MIT Engineer of the Year for outstanding contributions to Atlantic, including the implementation of innovative security solutions and recognized for expertise in securing network infrastructures, leading advanced threat detection initiatives, and driving the adoption of industry best practices in cybersecurity. This accolade highlights leadership in mitigating cyber risks, advancing security technologies, and significantly improving the security posture for Atlantic and our clients environments.
Certification
ISC2 - Certified in Cybersecurity (CC) (2024)
Timeline
Security Operations Center Manager
Atlantic Tomorrows Office
03.2023 - Current
Security Operations Center Manager
ACP Technologies, Inc.
12.2021 - 03.2023
IT Security Engineer
ACP Technologies, Inc.
08.2021 - 12.2021
Technical Field Service Engineer
ACP Technologies, Inc.
01.2020 - 08.2021
Technical Support Specialist Tier 2
ACP Technologies, Inc.
05.2018 - 01.2020
Technical Support Specialist Tier 1
ACP Technologies, Inc.
01.2018 - 05.2018
IT Support Technician
Pauci Fidelis, LLC
02.2017 - 01.2018
Technical Support Representative
SunLync Software
04.2015 - 02.2017
IT Technician
Darien Lake Theme Park Resort
03.2012 - 11.2014
Computer Repair Technician
Chapin International Inc.
01.2012 - 07.2013
ISC2 - Certified in Cybersecurity (CC) (2024)
High School Diploma -
Pembroke Junior-Senior High School
Studied - Computer Information Systems
Genesee Community College
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