Christopher Coker
Whitehouse,Texas
Overview
22
22
years of professional experience
Work History
Commercial Driver/ T.S.I.
Ruan Transportation
Tyler, TX
03.2021 - Current
- Trained new drivers on safety protocols and company policies.
- Evaluated driver performance through road tests and feedback sessions.
- Collaborated with management to improve training materials and methods.
- Fostered a culture of safety and professionalism among driving staff.
- Operated commercial vehicles safely to transport goods across various routes.
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
Commercial Driver
McElroy Truck Lines
Alma, TX
01.2020 - 03.2021
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Operated commercial trucks safely and efficiently across designated routes.
- Maintained accurate logs of driving hours, mileage, and fuel consumption in compliance with DOT regulations.
Voice Operations Specialist IV
Suddenlink Communications
Tyler, Texas
10.2008 - 09.2019
- Maintained and fixed issues within the billing and provisioning systems
- Provided quality assurance for installs, disconnects, post install changes
- Responsible for Order Management and Reject Management
- Responsible for correcting errors and making customer contact when necessary
- Provided training to the call center organization and retail offices, updating any changes that could affect billing system, service code changes, and any updates and changes to M&Ps
- Relayed all errors back to CSRs and Supervisors for coaching and training development via E-mail and Viper Tool
- Reviewed all Third Party Verification and LOA for compliance –Monitor acceptance and failure and ensure all work orders have successful TPV
- Managed Voice Order Management Ticketing Site: provisioning issues, PWS Issues, check in issues, cancels, reschedules, post install changes, account name changes, telephone number changes, active to active issues and general question tickets
- Managed Telephone Number Administration and NIM system
- Managed various order management reports including SSI report, 5 day delta report, CP install completes, service disconnected, install cancelled, and CLEC reports.
- Responsible for communicating telephone updates and offering instructions during team meetings
- Maintained positive relationship with Neustar, Sprint, cable partners and other LECs for order process flow
- Reviewed and resolved escalations from corporate, PUC/FCC and all regional departments
Installer
Gutter Works
Tyler, Texas
02.2008 - 09.2008
- Operated seamless gutter machine to prepare products according to customer and structure specifications.
- Fabricated and altered parts with hammers, punches, drills and shears.
- Used power tools to grind, sand and polish parts
- Loaded, unloaded, transported materials via box truck
- Worked safely and effectively at heights on slippery and uneven surfaces
Field Technician
East Texas Testing Laboratories
Tyler, Texas
10.2005 - 02.2008
- Provided quality assurance for city planners, structural project managers and general contractors
- Performed inspections on asphalt, concrete, mortar, rebar, post-tension cables, and seismic isolation pads according to ACI and ATSM testing procedures
- Operated a Troxler nuclear gauge for soil density tests
- Transported and stored radioactive materials in compliance with Hazmat
- Operated coring machines and hydraulic press'
Delivery Truck Driver
Quality Lumber
Whitehouse, Texas
02.2005 - 10.2005
- Drove and maintained International 24' flatbed dump truck
- Loaded and unloaded building materials by hand and by forklift
- Secured loads to prevent shifting or damage to items.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Measured and made cuts to lumber and other building materials to meet customers requirements
Pharmacy technician
CVS Pharmacy
Whitehouse, Texas
02.2004 - 02.2005
- Received, reviewed, dispensed and labeled prescriptions daily with expert accuracy
- Consulted with customers via telephone or in-person
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
Education
Associate of Applied Science - Network Engineering; WAN Technologies
Tyler Junior College
12-2011
General Education Diploma - undefined
Whitehouse Highschool
05-2003
Skills
- Windows XP, Vista, 7, 8, 10, 11
- Microsoft office suite applications
- Customer service-oriented
- Training and mentoring
- Computer Troubleshooting
- Network Troubleshooting
- Heavy Data Entry
- IT Support
- Strong work ethic
- Safe driving practices
- Effective communication
- Attention to detail
Timeline
Commercial Driver/ T.S.I.
Ruan Transportation
03.2021 - Current
Commercial Driver
McElroy Truck Lines
01.2020 - 03.2021
Voice Operations Specialist IV
Suddenlink Communications
10.2008 - 09.2019
Installer
Gutter Works
02.2008 - 09.2008
Field Technician
East Texas Testing Laboratories
10.2005 - 02.2008
Delivery Truck Driver
Quality Lumber
02.2005 - 10.2005
Pharmacy technician
CVS Pharmacy
02.2004 - 02.2005
General Education Diploma - undefined
Whitehouse Highschool
Associate of Applied Science - Network Engineering; WAN Technologies
Tyler Junior College