CHRISTOPHER CONCEPCION
Hamilton
Summary
Adaptable and professional individual with over 4.5 years of experience. Possesses proven knowledge of carrier management, cargo handling, fueling and safety management. Goal is to leverage skills and expertise to effectively contribute to the Pick up role at your esteemed company. Track record of success and strong understanding of industry best practices. Confident in ability to make a valuable impact in this position.
Overview
10
10
years of professional experience
Work History
Airside Experience Agent
Signature Flight Support
03.2022 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Performed quality assurance tests on incoming fuel shipments, ensuring compliance with established specifications before distribution to aircraft clients.
- Demonstrated versatility in operating various types of fueling equipment as needed for different aircraft models and sizes.
- Addressed any discrepancies or issues identified during routine audits of fuel storage facilities or distribution systems, taking corrective action as needed.
- Maintained a high level of situational awareness during fueling operations, closely monitoring equipment and surroundings to prevent incidents or accidents.
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Completed documentation for work completed and fuel transferred or materials used.
Ramp/customer service supervisor
Worldwide flight services
09.2015 - 06.2020
- Direct ground crews in the loading, unloading, securing, or staging of aircraft cargo or baggage
- Distribute cargo in such a manner that space use is maximized
- Listen to and resolve customer complaints regarding services, products, or personnel
- Hire, train, and evaluate personnel
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors
Education
Criminal Justice - Criminal Justice
Berkeley College
Woodbridge, NJ09.2016
Skills
- Computer technology
- Planning
- Communicating
- Giving direction
- Teamwork
- Problem-solving
- Time management
- Leadership
- Work ethic
- Safety regulations compliance
- Quality control procedures
- Hazardous materials handling
- Airport operations
- Aircraft fueling expertise
- Work area cleanliness
- Physical strength and stamina
- Continuous learning mindset
Timeline
Airside Experience Agent
Signature Flight Support
03.2022 - Current
Ramp/customer service supervisor
Worldwide flight services
09.2015 - 06.2020
Criminal Justice - Criminal Justice
Berkeley College
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