Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
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Luis M. Martinez

Las Cruces,NM

Summary

Highly skilled Advanced Repair Agent for over eight years with over 20 years of computer hardware and software repair experience, including diagnosing, maintaining, and repairing computers and building systems. Highly proficient in mainstream applications and operating systems with experience configuring, diagnosing, and maintaining wireless and local area networks.

Overview

11
11
years of professional experience

Work History

Advanced Repair Agent

Best Buy Geek Squad
05.2016 - Current
  • Demonstrated adaptability by quickly learning new technologies as they emerged within the market.
  • Provided customers with troubleshooting, repair, and support services for computers in store
  • Provided excellent customer service, addressing inquiries and resolving technical issues efficiently.
  • Assembled, maintained, and repaired system hardware.
  • Utilized a variety of tools and diagnostic equipment to complete repairs.

Tote Room Operator

United Tote
10.2013 - 05.2016
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained functionality of betting machine during live racing
  • Investigated payout discrepancies for bets
  • Hardware repair on betting machines and tested functionality
  • Maintained software updates and networking of over 100 machines

Security Officer

CPST Consulting
05.2013 - 09.2013
  • Security officer for various sites around Las Cruces. Daily and overnight
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Education

Radiology -

Dona Ana Branch Community College
Las Cruces, NM
2024

Network Operations Technician -

Business Skills Institute
Las Cruces, NM
2004

High School -

Las Cruces HS
Las Cruces, NM
2004

Skills

  • Customer service
  • Communication skills
  • Problem-solving
  • Computer technology
  • Hardware Installation
  • Computer Repair
  • Software Install
  • Software Repair
  • Typing
  • Bilingual
  • System Testing
  • Diagnostic Skills

Accomplishments

Working at Geek Squad, I was able to create a method of bypassing s-mode on new computers using a combination of our tools, temporarily turning off secure boot, and a registry edit involving product activation SKU. This not only bypassed s-mode, it activated windows as well. The method is now being used by everyone in our market.

Hobbies

  • I'm a big gamer
  • I enjoy reading and writing,
  • Working on my current PC build
  • Modding consoles and handheld game systems
  • 3D Printing
  • Graphic Design
  • Keeping up with tech
  • Teaching my kids technology
  • Cooking

Timeline

Advanced Repair Agent

Best Buy Geek Squad
05.2016 - Current

Tote Room Operator

United Tote
10.2013 - 05.2016

Security Officer

CPST Consulting
05.2013 - 09.2013

Radiology -

Dona Ana Branch Community College

Network Operations Technician -

Business Skills Institute

High School -

Las Cruces HS

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Luis M. Martinez