Talented Repair Technician with 22 months of experience employing excellent communication skills and technical abilities to solve problems and provide outstanding customer service. Specializing in Windows OS and Mac OS systems repair.
Overview
2
2
years of professional experience
Work History
Advanced Repair Agent
Best Buy Stores LP
City of Industry, CA
02.2022 - Current
Provided technical assistance and customer service to customers with advanced repair needs.
Diagnosed, repaired, and maintained computer hardware and software for customers.
Troubleshot complex issues related to system performance, network connectivity, and hardware components.
Assisted customers with installation of operating systems and applications on their computers.
Performed data recovery services for customers who had lost important files due to corrupted hard drives or other media storage devices.
Installed updates, drivers, and patches on customer's computers in order to keep them up-to-date with the latest security releases and fixes.
Ran virus scans and malware removal processes for customers whose machines were infected with malicious software.
Replaced faulty parts such as power supplies or hard drives when needed.
Education
Associate of Arts - Information Technology
Mt San Antonio College
Walnut, CA
12.2021
High School Diploma -
Chino High School
Chino, CA
01-2020
Skills
Computer System Maintenance
Software Repair
Mobile Device Troubleshooting
Hardware Diagnostics
Customer Service
Component Replacement
System Testing
Service Documentation
Mechanical Skills
Safety Management
Affiliations
I am an avid scuba diver for 6 years and have a professional level certification through PADI dive agency.
References
References available upon request.
Timeline
Advanced Repair Agent
Best Buy Stores LP
02.2022 - Current
Associate of Arts - Information Technology
Mt San Antonio College
High School Diploma -
Chino High School
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