Tyler Blaisdell
Springvale,ME
Summary
Efficient Advanced Repair Agent providing professional and timely support for MacOS and Windows operating systems. Adept at troubleshooting various hardware and software problems. Skilled in computer assembling and maintenance. Wide knowledge of motherboard and circuit designs of monitors. Versatile and diligent to learn new tasks quickly.
Overview
10
10
years of professional experience
Work History
Advanced Repair Agent
Best Buy/Geek Squad
06.2022 - Current
- Performed regular upgrades to update systems and improve operability.
- Arranged maintenance sessions to discover and mend inefficiencies.
- Provided customers with troubleshooting, repair and support services within end user environments.
- Assembled, maintained and repaired system hardware.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Provided technical advice and guidance to customers on use and maintenance of products.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Adjusted machine settings to maximize performance and equipment longevity.
- Dismantled machines and equipment to remove defective parts.
- Followed detailed repair and maintenance procedures for consumer products.
- Inspected and tested, repaired and refurbished products for proper operation.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Restored data on computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
Warehouse Technician
All natural maine
02.2017 - 02.2022
- Recorded and reported shortages and damages and inspected product condition to verify accuracy of received inventory.
- Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
- Pulled and packed shipments to prepare for UPS, FedEx and freight pickup.
- Prepared bills of lading, work orders and shipping orders to appropriately route materials.
- Verified accuracy of shipping and receiving documents and maintained records.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel.
Carpenter
Kev and Sons Construction
04.2013 - 01.2017
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Planned and executed work with proper tools and materials to maximize productivity.
- Read and interpreted blueprints to follow specifications of projects.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Measured, drilled and sawed materials to perform successful home improvements.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
Education
GED -
Spaulding High School
Rochester, NH06.2010
Skills
- Forklift
- Load & Unload
- Order Picking
- Warehouse Experience
- Shipping & Receiving
- Packaging
- Roofing
- Carpentry
- Forklift Certified
- Forklift safety — Expert
- Best practices and safety hazards in forklift operation
- Using safe practices in warehouse settings
- Attention to detail — Expert
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Basic computer skills — Expert
- Performing basic computer operations and troubleshooting common problems
- Technical support — Highly Proficient
- Performing software, hardware, and network operations
- Equipment Troubleshooting and Repair
- Computer System Maintenance
- Customer Satisfaction
- Multi-Tasking and Prioritization
- Apple IOS
- Software Repair
- Battery Replacement
- Hardware Diagnostics
- Mobile Device Troubleshooting
- Hardware and Software Installation
- New Installations
- Hardware Replacement
- Replacement and Repair Work
- Component Replacements
- Agent Support
- Responding to Technical Questions
- Microsoft Office
- User Experience
- Linux Operating System
- Computer Proficiency
Timeline
Advanced Repair Agent
Best Buy/Geek Squad
06.2022 - Current
Warehouse Technician
All natural maine
02.2017 - 02.2022
Carpenter
Kev and Sons Construction
04.2013 - 01.2017
GED -
Spaulding High School
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