Quinton Sykes
GeekSquad Advanced Repair Agent
Jackson,TN
Summary
Efficient Advanced Repair Agent providing professional and timely support for various operating systems. Adept at troubleshooting various hardware and software problems. Skilled in computer assembling and maintenance. Wide knowledge of motherboard and circuit designs of monitors. Versatile and diligent to learn new tasks quickly.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Advanced Repair Agent
Geek Squad - Best Buy
Jackson, TN
10.2022 - Current
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Performed regular upgrades to update systems and improve operability.
- Provided technical advice and guidance to customers on use and maintenance of products.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
Sales Consultant
Best Buy
Jackson, TN
05.2021 - 10.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Increased sales by forming relationships with customers, implementing business strategies and suggesting areas for improvement.
- Increased profitability and development by leveraging multiple sales strategies.
Education
Associate of Science - Information Technology
Jackson State Community College
Jackson, TN 08.2020 - 05.2022
Skills
Hardware diagnostics
undefinedTimeline
Advanced Repair Agent
Geek Squad - Best Buy
10.2022 - Current
Sales Consultant
Best Buy
05.2021 - 10.2022
Associate of Science - Information Technology
Jackson State Community College
08.2020 - 05.2022
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