Summary
Overview
Work History
Education
Skills
Certification
Timeline
DeliveryDriver

Jonny Van Til

Highland,USA

Summary

Experienced in diagnosing and resolving a wide range of technical issues, leveraging advanced troubleshooting techniques for effective and timely repairs. Strong understanding of customer service principles and the importance of clear communication in technical support, providing exceptional assistance to users. Professional in electronics repair and technical support, well-versed in diagnosing and resolving complex issues. Strong focus on team collaboration, adaptability, and achieving measurable results for excelling in any work environment. Skilled in troubleshooting, customer service, and utilizing diagnostic tools for consistently delivering high-quality solutions. Dependable, flexible, and committed to meeting changing needs and expectations with utmost professionalism.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Advanced Repair Agent

Geek Squad
06.2023 - Current
  • Assist clients in diagnosing issues with their devices or accounts
  • Perform phone and computer repairs
  • Install software and operating systems
  • Keep workplace organized and tidy
  • Have advanced knowledge of technology and softwares
  • Assembled, maintained, and repaired system hardware.
  • Enhanced customer satisfaction by diagnosing and repairing complex electronic devices.
  • Implemented preventative maintenance measures to reduce the likelihood of future device failures.
  • Achieved high levels of client satisfaction through consistent delivery of quality repairs and exceptional customer service.
  • Provided customers with troubleshooting, repair and support services within retail environments.
  • Maintained detailed records of repairs, ensuring accurate tracking and timely completion of work orders.
  • Conducted thorough quality checks on completed repairs to ensure optimal device performance.
  • Adhered to all company policies and safety guidelines while performing repairs, promoting a secure working environment.
  • Collaborated with team members to streamline repair procedures, reducing average repair time.

Delivery Driver

State Line Pizza
10.2015 - Current
  • Completed food deliveries in a timely manner and guaranteed customers received a positive, memorable experience
  • Performed vehicle maintenance
  • Received and processed cash and credit payments
  • Manage time effectively to make deliveries on time, maintaining high customer satisfaction and building brand reputation
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Back Door Attendant/Sales Associate

Thrift Store
09.2015 - 06.2017
  • Accepted, sorted and processed donations for re-sale
  • Set up in-store displays
  • Ensuring a clean store by sweeping, mopping, sanitizing and garbage disposal
  • Safely operated company box truck to and from donation locations for pickups
  • Carried heavy furniture and 30+lbs boxes throughout the store
  • Customer-focused approach to troubleshooting, resolving problems and ensuring repeat business
  • Took great pride in ensuring positive overall customer experience
  • Kept work area clean and safe.
  • Maintained excellent customer relations.

Education

Certification in Music Production -

Berklee College of Music
04.2025

High School Diploma -

Illiana Christian High School
Lansing, IL
05.2015

Skills

  • Software issue resolution
  • Automotive troubleshooting skills
  • Hands-on mechanical expertise
  • Prioritization and time management
  • Proficient in computer applications
  • Client management
  • Hardware installation
  • Diagnostic skills
  • System testing
  • Equipment Repair
  • Hardware diagnostics
  • Computer programming

Certification

Driver's License

Timeline

Advanced Repair Agent

Geek Squad
06.2023 - Current

Delivery Driver

State Line Pizza
10.2015 - Current

Back Door Attendant/Sales Associate

Thrift Store
09.2015 - 06.2017

High School Diploma -

Illiana Christian High School

Certification in Music Production -

Berklee College of Music

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Jonny Van Til