Ashik Mitra
Queens,NY
Summary
Highly motivated individual with a passion for technology and problem solving . As a dedicated Computer Repair Specialist, I am the go-to problem solver for our clients. With a solid background in troubleshooting OS and repairing desktops, laptops, iPhones, Android, Macs etc. I specialize in diagnosing and resolving a diverse range of hardware and software issues. Known for my meticulous attention to detail and commitment to client satisfaction, I am passionate about demystifying the complexities of the digital world. Beyond the circuits and screens, I pride myself on delivering not just repairs but tailored solutions that empower users to harness the full potential of their devices.
Overview
8
8
years of professional experience
Work History
Advanced Repair Agent
Geek Squad
New York, NY
09.2018 - Current
- 6th in the company on service order completion (730/month).
- Troubleshooting and servicing Windows and Mac operating systems.
- Repair/replacing internal computer parts. Drives, memory, processors, etc.
- Repairing and troubleshooting iPhones, Macs & iPads regularly. Certified to service the complete Apple line-up of products.
- Set up and personalize client's smart devices. User accounts, personalized settings, install and activate software, data transfer and migration.
- Using ticketing systems such as NOVA, Workbench, GSX.
Sales Team Manager (STM)
Russell Cellular Inc. (Verizon Retailer)
New York, NY
09.2016 - 08.2018
- Managed a store of 5 staff members.
- Scheduling/Sales planning and coaching based on company goals and expectations.
- Employee training and development.
Operations/Sales
Gap Inc. (Flagship 34th & Broadway / Chelsea)
New York, NY
10.2015 - 09.2016
- Daily back-office operations. Counting/balancing registers and safe. Verifying cash deposits.
- Training and preparing new hires.
Education
Bachelor of Science - Computer Science
New York City College of Technology
300 Jay St, Brooklyn, NY 1120106.2016
High School Diploma -
Henry Street School For International Studies
220 Henry St, NY, NY 1000206.2012
Skills
- Complex Computer Repair/Troubleshooting (Windows, MacOS)
- Custom Software Installations/OS Imaging
- Apple/Mac Certified Technician
- Complaint Resolution
- Retail Operations Management
- Customer Service
- Sales & Margin Improvement
- Information Technology
References
Jermaine Harvey(Geek Squad Manager)
Phone: (917)702-6164
Email: Jermaine.Harvey@Bestbuy.com
Shawn Gugick(General Manger - Best Buy)
Phone: (347)628-4260
Email: Shawn.Gugick@BestBuy.com
Timeline
Advanced Repair Agent
Geek Squad
09.2018 - Current
Sales Team Manager (STM)
Russell Cellular Inc. (Verizon Retailer)
09.2016 - 08.2018
Operations/Sales
Gap Inc. (Flagship 34th & Broadway / Chelsea)
10.2015 - 09.2016
Bachelor of Science - Computer Science
New York City College of Technology
High School Diploma -
Henry Street School For International Studies