Jon Gregory Russell
Chantilly,Virginia
Summary
Seasoned Repair Technician with expertise in repairing and maintaining PC and Macintosh products. Proven to lift over 75 pounds and operate industry equipment and vehicles. Excellent organization, planning and prioritizing aptitude. Specialties include troubleshooting, calibration and equipment maintenance. Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once. Efficient Advanced Repair Agent providing professional and timely support for Windows, MacOS and iOS operating systems. Adept at troubleshooting various hardware and software problems. Skilled in computer assembling and maintenance. Wide knowledge of motherboard and circuit designs of monitors. Versatile and diligent to learn new tasks quickly. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Skilled Advanced Repair Agent with experience in repair and maintenance of computer, automated teller and office machines. Excellent diagnostic and troubleshooting skills to identify problems and repair components and machines.
Overview
26
26
years of professional experience
Work History
Advanced Repair Agent
Best Buy
01.2022 - 12.2022
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assembled, maintained and repaired system hardware.
- Repaired and tested electronic circuit boards, wiring and components.
- Generated reports for customer service issues and repair records.
- Followed detailed repair and maintenance procedures for consumer products.
- Trained customer employees and managers on machine use and maintenance.
- Completed over 10 Service Orders per day will increasing department productivity.
- Utilized variety of tools and diagnostic equipment to complete repairs
- Assisted customers with technical support inquiries
- Dismantled machines and equipment to remove defective parts
- Performed regular upgrades to update systems and improve operability
- Updated and replaced outdated drivers and software for computers and office machines
Suite
Attendant, Delaware North Companies
01.2013 - 01.2020
- Greet guests and assist with their needs during events
- Observe and follow-up with guests, respond if they require additional service.
Owner/Operator
Imperium Tech
01.2008 - 01.2014
- Custom built PC and Mac desktop computers
- Custom built call centers for inbound and outbound VoIP
- IT support and consultation.
Technical Professional
International Business Machines, IBM
01.2000 - 01.2008
- For EDI and Akamai help desks
- Team trainer for all aspects of EDI and Akamai services
- Consult, design and implement custom Akamai solutions
- Troubleshooting and testing of all EDI and Akamai transactions.
Technical Professional
Tek Systems
01.1997 - 01.2000
- For the EDI help desk providing information and technical support to customers regarding their electronic data transactions
- Outperform all other customer service representatives in the phone metrics ‘time to answer’, ‘number of calls taken’ and ‘number of the closed cases on first call.'
- Quickly learn all aspects of EDI and promoted and hired to Third Shift Team Lead.
Education
Associate of Science - Information Technology
Tampa Technical Institute
1996
Skills
- Windows, Mac, Linux, Microsoft Word, Microsoft Excel
- Troubleshooting Mastery
- Application Security
- Component Replacements
- Social Perceptiveness
- LAN Aptitude
- Hardware Diagnostics
- Equipment Troubleshooting and Repair
- Machine Maintenance and Repair
- Virus Detection Software
- System Layouts
- Customer Satisfaction
- Apple IOS
- Microsoft Office
- Computer System Maintenance
- Agent Support
- Hardware Replacement
- Understanding of Engineering
- GPS Applications
- Operating Machines
- Multi-Tasking and Prioritization
- Hardware and Software Installation
- Handheld Devices
- Data Recovery
- Troubleshooting Techniques
- Maintaining Clean Work Areas
- Equipment Maintenance Proficiency
- Performing Routine Maintenance
- Training Junior Team Members
- Remote Programming
- Operating System] Expertise
Accomplishments
- Gulf War Veteran, “Operation Desert Storm”, “Operation Desert Shield”, USS McClusky FFG-41, Fire Control
- Technician
- Hiked 1,100 miles of the Appalachian Trail from Georgia to New York, 2010
- Designed and built three Bitcoin mining rigs that mined over 30 Bitcoins.
Timeline
Advanced Repair Agent
Best Buy
01.2022 - 12.2022
Suite
Attendant, Delaware North Companies
01.2013 - 01.2020
Owner/Operator
Imperium Tech
01.2008 - 01.2014
Technical Professional
International Business Machines, IBM
01.2000 - 01.2008
Technical Professional
Tek Systems
01.1997 - 01.2000
Associate of Science - Information Technology
Tampa Technical Institute
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