Abelardo Contreras Jr.
Clermont,FL
Summary
An enthusiastic individual eager to contribute to team success through hard work, attention to detail, with excellent organizational skills. I hold a clear understanding in installing, repairing software's, operating systems, data transfers, cloning,formatting hard drives, and build Computer desktops for clients. I bring hands-on experience from my current employer along with recent certifications earned. I’m a recent graduate with experience, specializing in information technology, Information technology help desk, troubleshooting, and technical support. Adept at collaborating with diverse IT teams to identify solutions for complex technical issues. Expertise in interfacing with customers and providing end-user support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Advanced Repair Agent
Geek Squad
Winter Garden, FL
02.2023 - Current
- SCMDR is our clients’ pick-up area, every morning verify units are in the proper location for pick up
- Provided technical assistance and customer service to customers with advanced repair needs.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Installed and configured new hardware, software and peripheral devices.
- Troubleshot complex issues related to system performance, network connectivity, and hardware components.
- Advanced repair agents specifically focus more on troubleshooting equipment, handling operating systems, updating technology, and testing newly installed software
- Manage Geek Squad check-ins and check-out experience for clients to assist and find the complete solution that works for our clients
- Assist clients with issues and troubleshoot the unit’s software and run diagnostics on unit to see where the hardware stands and see if any software is possibly corrupted due to the Operating system nor any type of malware
- Install software and anti-virus during check-in (Windows, Webroot, Google Chrome, Zoom, Skype, Microsoft 365, Trend Micro and ETC)
- During diagnostics I verify GPU, RAM, Processor, and PC drive to verify the overall condition it is in.
- Proficient with device Manger in verifying if hardware is not running correctly
- Work with task Manger to verify which programs are running in the background
- Apple devices I run Diagnostics (AST 2) through GSX and nova to submit repairs
- Review and check consignment stock on specific Apple devices while assisting clients.
Sales Advisor
Best Buy
09.2021 - 02.2022
- Resolved customer concerns using strong communication and conflict management skills
- Rotated stock using clearance markdowns and special sales promotions
- Processed payments quickly and made accurate changes to keep customer flow moving
- Maintained a calm demeanor and managed issues professionally to company standards
- Build quality relationships with customers and clients
- Provide potential and existing customers with exceptional services.
Sales Associate
Home Depot
01.2021 - 05.2021
- Satisfied customers with targeted advice on paint types, color choices, and accessories
- Keep store equipment functioning properly with regular cleaning and maintenance
- Maintained a clean department, regularly checking aisles for areas needing attention
- Prepared custom paint orders, matching multiple gallons to the same color for large projects.
Sales Associate (seasonal)
Lowes
04.2020 - 08.2020
- Manage a cash register, payments, and exchanges
- Deliver excellent customer service at the register
- Assisted customers with carry outs and customer service.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
Vault Teller / Member Relationship Specialist (Intern)
VyStar Credit Union
06.2019 - 06.2020
- Handled customer inquiries, billing questions, payments, and service requests
- Performs and documents transactions in accordance with applicable federal, state, and local statutes and regulations
- Opens various types of accounts, including but not limited to checking and savings (personal and business), money market, certificates of deposit, trust, and IRA accounts
- Performs routine account maintenance and changes to names, addresses, telephone numbers, and issuing or reordering debit, credit, or replacement ATM cards
- Resolve member problems independently and escalate more complex concerns
- Assist members with their transactions (withdraws, deposits, cashier’s checks, and money orders)
Education
General Associate -
Florida Atlantic University
08.2023
High School Diploma -
Mandarin High School
08.2020
Cybersecurity & Network Engineering Technology Technical Certificate - Cybersecurity
Valencia College
Orlando, FLSkills
- Vulnerability Management
- Computer Proficiency
- Multi-Tasking
- Critical Thinking / Problem solving
- Experience in Microsoft word, excel, PowerPoint, Outlook, & Teams
- Technical Aptitude
- Detail Oriented / Data Analyzer
- IOS software experience
- Reimaging
- Advanced Troubleshooting
- Leadership qualities
- Communication skills
- Installing and Repairing Operating Systems
- Booting in Boot Partition / Boot Drive
Certification
VyStar Apple (ATLAS) iMac (24 inch, M1, 2021), 06/2023, 2025
Apple (ATLAS) iMac (Retina 5K, 27- inch, 2020), 07/2023, 07/2025
Apple (ATLAS) Servicing MacBook Pro (16 – inch 2019), 07/2023, 07/2025
Apple (ATLAS) MacBook Pro 13 – inch Certification, 07/2023, 07/2025
Apple (ATLAS) Mac Pro (2019) Troubleshooting, 09/2023, 09/2025
Apple (ATLAS) Mac Pro (2019) Configuration and Use, 09/2023, 09/2025
Apple (ATLAS) Mac Pro (2019) Overview, 09/2023, 09/2025
Apple (ATLAS) MacBook Pro 15-inch Certification, 09/2023, 09/2025
Apple (ATLAS) MacBook Air Certification, 09/2023, 09/2025
Apple (ATLAS) MacBook Certification, 09/2023, 09/2025
Apple (ATLAS) iMac Certification, 09/2023, 09/2025
Apple (ATLAS) Mac Pro (Late 2013) Certification, 09/2023, 09/2025
Apple (ATLAS) iMac Pro Certification, 09/2023, 09/2025
Apple (ATLAS) Overview and Troubleshooting for Mac Studio, 09/2023, 09/2025
Apple (ATLAS) Certification for Mac Pro (2019), 09/2023, 09/2025
Apple (ATLAS) Mac Pro (Rack,2019) Certification, 09/2023, 09/2025
Completed Courses
- Qualys Policy Compliance Foundation
- Qualys PCI Compliance Foundation
- Qualys Endpoint Detection and Response (EDR) Foundation
- Microsoft Describe Cloud Computing
- Microsoft Describe Cloud Service Types
- Microsoft Data Integration / Data Storage
- Apple (ATLAS) Addressing Customer Safety Concerns
- Apple (ATLAS) Battery Safety
- Apple (ATLAS) Best Practices for Managing Consumable Parts For iPhone
- Apple (ATLAS) Creating Orders & Repairs In GSX
- Apple (ATLAS) Finding Resources In GSX
- Apple (ATLAS) GSX Escalations
- Apple (ATLAS) GSX Navigation
- Apple (ATLAS) Customer Data Privacy (2023)
- Apple (ATLAS) GSX Worklists
- Apple (ATLAS) Managing Invoices In GSX
- Apple (ATLAS) Managing Repairs In GSX
- Apple (ATLAS) Managing Returns In GSX
- Apple (ATLAS) Removing iPhone Batteries That Have Broken Tabs
- Apple (ATLAS) Replacing iPhone Batteries
- Apple (ATLAS) Safely Handling Broken iPhone Glass
- Apple (ATLAS) Safety for Mac Desktop Computers
References
References available upon request.
Timeline
Advanced Repair Agent
Geek Squad
02.2023 - Current
Sales Advisor
Best Buy
09.2021 - 02.2022
Sales Associate
Home Depot
01.2021 - 05.2021
Sales Associate (seasonal)
Lowes
04.2020 - 08.2020
Vault Teller / Member Relationship Specialist (Intern)
VyStar Credit Union
06.2019 - 06.2020
General Associate -
Florida Atlantic University
High School Diploma -
Mandarin High School
Cybersecurity & Network Engineering Technology Technical Certificate - Cybersecurity
Valencia College