Michal Borzejowski
Portland
Summary
Dynamic IT professional with a proven track record at Best Buy, adept at client management and network troubleshooting. Successfully optimized system performance and resolved complex technical issues, enhancing client satisfaction. Skilled in hardware installation and IT documentation, with a strong commitment to empowering users through effective technology solutions. Additionally, experienced in providing high-end networking solutions by visiting clients homes, assessing their needs, and offering tailored product recommendations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Advanced Repair Agent
Best Buy, Geek Squad
02.2022 - Current
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, and Lan.
- Developed comprehensive documentation for internal knowledge base, promoting self-service resolution for common issues.
- Maintained office PCs, networks and mobile devices.
Computer Support Consultant
Best Buy
07.2020 - 02.2022
- Enhanced system performance for clients by implementing software updates and showing clients how to keep their systems working well.
- Achieved faster issue resolution times through diligent troubleshooting efforts and detailed documentation practices.
- Served as a reliable point of contact for clients, addressing concerns regarding technology implementation and offering valuable recommendations.
Cell Phone Sales Representative
Best Buy
07.2015 - 07.2020
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Performed data transfers between devices for customers while preserving their important files without any loss of information.
Education
Bachelor of Science - Bachelor of Applied Science in Cybersecurity
Mt. Hood Community College
Gresham, OR06-2027
Skills
- Client management
- Hardware installation
- Diagnostic skills
- System testing
- Equipment Repair
- Computer programming
- LAN and WAN management
- Network troubleshooting
- Network configuration
- IT documentation
- Network security
- Software management
Certification
CCNA: Introduction to Networks
https://www.credly.com/badges/0e7c7a3a-81a9-4020-a6f5-9465bfd6ec88/public_url
CCNA: Switching, Routing, and Wireless Essentials
https://www.credly.com/badges/a84bcd96-94da-46cc-a1eb-1e03762a149c/public_url
CCNA: Enterprise Networking, Security, and Automation
https://www.credly.com/badges/611834cf-c347-4bf4-b051-f90ee0b1da25/public_url
Timeline
Advanced Repair Agent
Best Buy, Geek Squad
02.2022 - Current
Computer Support Consultant
Best Buy
07.2020 - 02.2022
Cell Phone Sales Representative
Best Buy
07.2015 - 07.2020
Bachelor of Science - Bachelor of Applied Science in Cybersecurity
Mt. Hood Community College
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