Eric Rawlins
Crandall
Summary
Results-driven Advanced Repair Agent with a strong background in diagnostic troubleshooting, hardware repair, and technical support. Proven ability to spearhead operations and enhance team collaboration in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Advanced Repair Agent
Best Buy
Mesquite
01.2011 - Current
- Pioneered Best Buy Samsung phone repair as the very first test location.
- Personally spearheaded launch and operations of Samsung Repair at Mesquite location
- Maintained and operated one of the few successful Samsung phone repair locations.
- Assisted customers with technical queries and product troubleshooting.
- Diagnosed complex electronic issues for a variety of devices.
- Repaired and replaced components in mobile phones and computers.
- Installed, managed and updated operating systems and supported applications.
- Collaborated with team members to enhance repair processes and workflows.
- Provided technical support over phone or via remote access software when necessary.
- Maintained accurate records of repair orders and inventory levels.
Manager
Cici's Pizza
Forney
09.2001 - 01.2011
- Ensured operational excellence by managing daily activities of pizza restaurant.
- Trained staff on food preparation and customer service protocols.
- Oversaw inventory management and supply ordering for efficient operations.
- Maintained high cleanliness and safety standards across restaurant facilities.
- Resolved customer issues promptly to uphold service quality.
- Executed comprehensive opening, closing, and shift change procedures daily.
- Transitioned from Server at Terrel location to key-holder position in Forney location.
- Supervised staff training programs on service delivery and food preparation.
Education
Associate of Arts - Liberal Arts
Trinity Valley Community College
Terrel, Texas, TXSkills
- Diagnostic troubleshooting
- Hardware repair
- Operating systems management
- Software installation
- Technical support
- Customer relationship management
- Problem solving
- Team collaboration
- Analytical skills
- Customer service
Timeline
Advanced Repair Agent
Best Buy
01.2011 - Current
Manager
Cici's Pizza
09.2001 - 01.2011
Associate of Arts - Liberal Arts
Trinity Valley Community College