Alex Burt
Jurupa Valley,CA
Summary
Currently CompTIA A+ & Network + certified. Passionate for technology and has the creativity to think outside the box. Having the ability to adapt to surroundings and navigate change is a main priority. Enjoys fast-paced environments; works well independently and/or in groups. Craves learning something new and is motivated by becoming a better worker everyday. A positive leader with the experience of leading a full team of employees to achieve many goals day to day. Currently studying for CompTIA Security + Certification.
Overview
7
7
years of professional experience
Work History
Advanced Repair Agent
Best Buy, Geek Squad
04.2022 - Current
- Conduct diagnostic procedures to determine root cause of customer technical issues and provides accurate repair recommendations.
- Complete partial or full dismantling of equipment to repair or replace defective components and restore functionality.
- Document all procedures completed on units with detailed notes.
- Perform client education by teaching clients how to use and navigate their computers and/or programs.
- Assisted in training new technicians, sharing expertise in advanced repair techniques and best practices.
- Apple Certified to perform iPhone diagnostics and full iPhone repairs.
- Utilizes Geek Squad proprietary tools, as well as Command Line tools to perform system diagnostics.
- Completes partial/full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- On Average completes about 3 to 4 Laptop, Desktop, and/or iPhone repairs daily.
Cook
Panda Express
11.2018 - 04.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Food Service Representative
Wingstop
02.2018 - 11.2018
- Handled customer complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Some College (No Degree) -
Riverside City College
Riverside, CAHigh School Diploma -
Patriot High School
Jurupa Valley, CA06.2019
Skills
- Hardware Troubleshooting, Installation, & Configuration
- Software Troubleshooting, Installation, & Configuration
- System Backup & Recovery
- Systems Administration
- System Testing
- Equipment Repair
- Diagnostic Skills
- Client Consultation
- Computer Security Measurements
- Virtualization
- Networking
- Customer Service
Timeline
Advanced Repair Agent
Best Buy, Geek Squad
04.2022 - Current
Cook
Panda Express
11.2018 - 04.2022
Food Service Representative
Wingstop
02.2018 - 11.2018
Some College (No Degree) -
Riverside City College
High School Diploma -
Patriot High School
Similar Profiles
Josph Wassily-WalkerJosph Wassily-Walker
Delivery Driver at Best Buy, Geek SquadDelivery Driver at Best Buy, Geek Squad
Gabriel MontanoGabriel Montano
Sales/Installations Manager at Best Buy, Geek SquadSales/Installations Manager at Best Buy, Geek Squad
Dylan WorthingtonDylan Worthington
Geek Squad at Best Buy, Geek SquadGeek Squad at Best Buy, Geek Squad