Ricky Ornelas
Sierra Vista,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Advanced Repair Agent
Geek Squad - Best Buy
Sierra Vista, United States
08.2021 - 03.2022
- Assembled, maintained and repaired system hardware.
- Performed regular upgrades to update systems and improve operability.
- Provided customers with troubleshooting, repair and support services within Mac OS and Windows OS environments.
- Arranged maintenance sessions to discover and mend inefficiencies.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Demonstrated increased knowledge of company products and equipment.
Consultation Agent
Geek Squad - Best Buy
Sierra Vista, Arizona
11.2017 - 08.2021
- Responded to customer inquiries and requests regarding insurance, membership and financial products.
- Listened carefully to customers and explained complex insurance information simply and concisely.
- Built rapport quickly and persuaded customers to buy without applying pressure.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Military
Army
Colorado Springs, CO
02.2006 - 06.2013
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Issued timely and accurate responses to both internal and external inquiries.
- Tracked and managed transfer paperwork such as packing lists.
- Worked with customers to integrate processes and correct issues.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Validated inventory levels and updated systems using handheld devices.
- Directed shipping and receiving of wide range of products daily.
- Performed fueling and de-fueling operations for over [Number] aircraft in commercial airport environment.
- Operated fuel tank trucks, hydrant carts and stationary carts to fuel aircraft.
- Inspected fueling equipment and reported malfunctions and inconsistencies for proper maintenance.
- Calculated gallons pumped per aircraft while maintaining accurate account of fuel transactions.
- Cross-trained to work in other areas of operation.
- Operated and drove 5k tankers in Iraq safely and efficiently.
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ08.2017
Skills
- Functionality Testing
- Hand and Power Tools
- Adjustment and Calibration
- Customer Relations
- Memory Installation
- Attention to Detail
- Problem Diagnostics
- Complex Problem Solving
- Software Reinstallation
- Time Management
- Decision Making
- Microsoft Outlook
- Hardware and Software Configuration
- Operating System Configuration
- Efficient and Detail-Oriented
- De-escalation Techniques
- Understanding Customer Needs
- Multitasking and Prioritization
- Creative Problem Solving
- Refunds and Returns Management
- Patient and Empathetic
- Merchandise Orders and Exchanges
Timeline
Advanced Repair Agent
Geek Squad - Best Buy
08.2021 - 03.2022
Consultation Agent
Geek Squad - Best Buy
11.2017 - 08.2021
Military
Army
02.2006 - 06.2013
Bachelor of Science - Business Management
University of Phoenix