Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Seabrooks

Snellville,Georgia

Summary

Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once. Dedicated technician professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience

Work History

Advanced Repair Agent

Best Buy
Snellville, United States
12.2021 - Current
  • Arranged maintenance sessions to discover and mend inefficiencies.
  • Performed regular upgrades to in-home appliances and televisions.
  • Provided customers with troubleshooting, repair and support services specifically designed for product.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.

Repair Technician

Best Buy
Buford, GA
08.2009 - 12.2021
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Maintained inventory of repair supplies and ordered parts.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.

Delivery Driver

Best Buy
Valdosta, GA
02.2008 - 08.2009
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Customer Service Representative

Convergys
Valdosta, GA
08.2004 - 09.2008
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Education

High School Diploma -

Cook High School
Adel, GA

Skills

  • Functionality Testing
  • New Installations
  • Customer Satisfaction
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Voltage Meters
  • Handheld Computers
  • Equipment Troubleshooting and Repair
  • Component and Circuit Testing

Timeline

Advanced Repair Agent

Best Buy
12.2021 - Current

Repair Technician

Best Buy
08.2009 - 12.2021

Delivery Driver

Best Buy
02.2008 - 08.2009

Customer Service Representative

Convergys
08.2004 - 09.2008

High School Diploma -

Cook High School

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Kenneth Seabrooks