Ryan Cruice
Sand Springs,Oklahoma
Summary
Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once.
Overview
3
3
years of professional experience
Work History
Advanced Repair Agent
Best Buy, Geek Squad
Tulsa, OK
01.2022 - Current
- Arranged maintenance sessions to discover and mend inefficiencies.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Performed regular upgrades to update systems and improve operability.
- Assembled, maintained and repaired system hardware.
- Maintained inventory of repair supplies and ordered parts.
- Explained diagnostic findings to customers and outlined repair or service options.
Consultation Agent
Best Buy, Geek Squad
Tulsa, OK
05.2021 - 01.2022
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions..
- Built rapport quickly and persuaded customers to buy without applying pressure.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Sales Associate
Best Buy
Tulsa, OK
08.2019 - 05.2021
- Solved customer challenges by offering relevant products and services.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new and potential customers.
Totus Tuus Teacher
Diocese Of Tulsa
Tulsa, OK
05.2019 - 07.2019
- Taught children and young adults about the Catholic Faith
- Worked as a member of a team
- Organized lessons
Education
High School Diploma -
Bishop Kelley High School
Tulsa, OK05.2019
Skills
- Maintenance and Repair Recordkeeping
- Equipment Troubleshooting and Repair
- Diagnostic Procedures
- Maintaining Clean Work Areas
- Hardware and Software Installation
- Customer Relations
- Customer Satisfaction
- Functionality Testing
Timeline
Advanced Repair Agent
Best Buy, Geek Squad
01.2022 - Current
Consultation Agent
Best Buy, Geek Squad
05.2021 - 01.2022
Sales Associate
Best Buy
08.2019 - 05.2021
Totus Tuus Teacher
Diocese Of Tulsa
05.2019 - 07.2019
High School Diploma -
Bishop Kelley High School
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