Kennard Bryant
Perry Hall,MD
Summary
Technical professional with extensive experience in advanced repair services, adept at addressing and resolving complex technical issues. Known for strong focus on team collaboration and delivering reliable results, adaptable to evolving challenges and requirements. Skilled in diagnostics, problem-solving, and customer support, underpinned by commitment to high standards and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advanced Repair Agent
Geek Squad - Best Buy
06.2021 - 07.2024
- Assisted customers in troubleshooting issues with their devices, providing step-by-step guidance to resolve hardware and software problems.
- Excellent customer care and focus, with the ability to assess customer needs and provide accurate solutions, troubleshooting, or guidance for a positive experience.
- Proficient in handling and managing incoming calls, emails, chats, and interactive voice response (IVR) systems to ensure efficient and effective customer support.
- Repaired Samsung and Apple smartphones, ensuring high-quality service.
- Diagnosed and repaired laptops, including hardware and software troubleshooting.
- Performed virus removal, system tune-ups, and performance optimizations.
- Managed shipping of laptops to manufacturers' service centers for repairs.
- Handled shipping and receiving of Apple and Samsung parts.
- Assisted co-workers by multi-tasking and providing guidance on efficient repair methods.
- Assembled and customized high-performance gaming computers.
- Conducted troubleshooting and repairs in accordance with manufacturer specifications.
- Replaced defective components or parts as needed
- Tested and calibrated instruments to ensure accuracy and reliability of data
- Assisted in the development of disaster recovery plans for critical IT infrastructure components
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Managed an average of 20-50 incoming calls daily, assisting customers with support appointments and service requests.
Consultation Agent
Geek Squad - Best Buy
10.2020 - 10.2021
- Provide positive, timely service to customers during the check-in and checkout process
- Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps
- Assisted customers with setting up and repairing various technology devices.
- Monitored service queues and provided accurate status updates to customers regarding their repairs and service requests.
- Clearly communicate and partner with fellow agents
- Informed clients of policies and procedures.
- Multi-task in fast pace environment
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Inventory Specialist
Best Buy
09.2018 - 09.2020
- Follow established safety guidelines while operating store equipment
- Replenish products daily to ensure they're fully stocked on the sales floor
- Process online orders and assist other employees with store pickup orders
- Consistently lifted materials weighing as much as 50 pounds
- Drove forklifts, pallet jacks and other equipment to move materials
- Loaded, unloaded, and moved material to and from storage and production areas
- Maintained clean, orderly work environment free of hazards
- Shipped material and performed boxing, packing, labeling, and preparation of related documents
- Managed warehouse operations and verified proper shipment procedures
- Unpacked and repacked items in different quantities and configurations for shipment
- Assisted in receiving, stocking and distribution of merchandise
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
Education
Computer Engineering
Brightwood College
Towson, MD04-2018
High School Diploma -
Perry Hall High School
Perry Hall, MD06-2016
Skills
- Technical Issue Resolution
- Software Installation
- Regulatory Compliance Expertise
- Software and Hardware Repair
- Technical Troubleshooting
- Customer Technical Assistance
- Customer Support Expertise
- Strong Attention to Accuracy
- System Configuration Management
- Task Prioritization
Certification
Apple & Samsung Repair Certifications
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Advanced Repair Agent
Geek Squad - Best Buy
06.2021 - 07.2024
Consultation Agent
Geek Squad - Best Buy
10.2020 - 10.2021
Inventory Specialist
Best Buy
09.2018 - 09.2020
Computer Engineering
Brightwood College
High School Diploma -
Perry Hall High School
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