Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Machida

Milpitas,California

Summary

Customer Oriented Repair Technician with 6 years of experience employing excellent communication skills and technical abilities to solve problems and provide outstanding customer service. Specializing in Windows and iPhone systems repair.

Overview

8
8
years of professional experience

Work History

Advanced Repair Agent

Geek Squad - Best Buy
Milpitas , California
2019.07 - Current
  • Installed, managed and updated operating systems and supported applications.
  • Troubleshot system failures or bugs and provided solutions to restore functionality.
  • Reassembled equipment, completing inspections, testing or repairs.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Examined machines and equipment to diagnose or make repairs.
  • Followed repair processes, driving high quality and short cycle time.
  • Tested parts and mechanisms to meet tolerances and product specifications.

Consultation Agent

Geek Squad - Best Buy
Milpitas , CA
2017.05 - 2019.07
  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Trained users to operate and manage hardware and software.
  • Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
  • Researched and maintained IT project and service documentation to assist future problem resolution.
  • Lent technical support, consulting and implementation services to maintain system performance thresholds.
  • Designed and customized implementations to provide system integrity and security.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Verizon Specialist

Best Buy
Milpitas , California
2015.11 - 2017.05
  • Managed and resolved incidents according to service agreements.
  • Smart Phone sale and activations for Verizon Wireless.
  • Implemented strategies to take advantage of new opportunities.
  • Analyzed key performance indicators to identify effective strategies.
  • Created plans to propose solutions to problems related to efficiency and costs

Education

Bachelor of Science - Business

San Francisco State University
San Francisco, CA
12.2022

Associate of Arts - Communication

Evergreen Valley College
San Jose, CA
05.2019

Skills

  • Apple Certified iPhone Technician
  • Windows 10/11 OS Expertise
  • Customer Relations
  • Logistics Management
  • Computer System Maintenance
  • Client Management Abilities
  • Attention to Detail
  • Decision Making

Timeline

Advanced Repair Agent

Geek Squad - Best Buy
2019.07 - Current

Consultation Agent

Geek Squad - Best Buy
2017.05 - 2019.07

Verizon Specialist

Best Buy
2015.11 - 2017.05

Bachelor of Science - Business

San Francisco State University

Associate of Arts - Communication

Evergreen Valley College
Timothy Machida