Timothy Machida
Milpitas,California
Summary
Customer Oriented Repair Technician with 6 years of experience employing excellent communication skills and technical abilities to solve problems and provide outstanding customer service. Specializing in Windows and iPhone systems repair.
Overview
8
8
years of professional experience
Work History
Advanced Repair Agent
Geek Squad - Best Buy
Milpitas, California
07.2019 - Current
- Installed, managed and updated operating systems and supported applications.
- Troubleshot system failures or bugs and provided solutions to restore functionality.
- Reassembled equipment, completing inspections, testing or repairs.
- Diagnosed and repaired mechanical issues according to industry standards.
- Examined machines and equipment to diagnose or make repairs.
- Followed repair processes, driving high quality and short cycle time.
- Tested parts and mechanisms to meet tolerances and product specifications.
Consultation Agent
Geek Squad - Best Buy
Milpitas, CA
05.2017 - 07.2019
- Resolved service requests by individually troubleshooting and addressing user issues.
- Trained users to operate and manage hardware and software.
- Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
- Researched and maintained IT project and service documentation to assist future problem resolution.
- Lent technical support, consulting and implementation services to maintain system performance thresholds.
- Designed and customized implementations to provide system integrity and security.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Verizon Specialist
Best Buy
Milpitas, California
11.2015 - 05.2017
- Managed and resolved incidents according to service agreements.
- Smart Phone sale and activations for Verizon Wireless.
- Implemented strategies to take advantage of new opportunities.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency and costs
Education
Bachelor of Science - Business
San Francisco State University
San Francisco, CA12.2022
Associate of Arts - Communication
Evergreen Valley College
San Jose, CA05.2019
Skills
- Apple Certified iPhone Technician
- Windows 10/11 OS Expertise
- Customer Relations
- Logistics Management
- Computer System Maintenance
- Client Management Abilities
- Attention to Detail
- Decision Making
Timeline
Advanced Repair Agent
Geek Squad - Best Buy
07.2019 - Current
Consultation Agent
Geek Squad - Best Buy
05.2017 - 07.2019
Verizon Specialist
Best Buy
11.2015 - 05.2017
Bachelor of Science - Business
San Francisco State University
Associate of Arts - Communication
Evergreen Valley College
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