Customer Oriented Repair Technician with 6 years of experience employing excellent communication skills and technical abilities to solve problems and provide outstanding customer service. Specializing in Windows and iPhone systems repair.
Overview
8
8
years of professional experience
Work History
Advanced Repair Agent
Geek Squad - Best Buy
Milpitas, California
2019.07 - Current
Installed, managed and updated operating systems and supported applications.
Troubleshot system failures or bugs and provided solutions to restore functionality.
Reassembled equipment, completing inspections, testing or repairs.
Diagnosed and repaired mechanical issues according to industry standards.
Examined machines and equipment to diagnose or make repairs.
Followed repair processes, driving high quality and short cycle time.
Tested parts and mechanisms to meet tolerances and product specifications.
Consultation Agent
Geek Squad - Best Buy
Milpitas, CA
2017.05 - 2019.07
Resolved service requests by individually troubleshooting and addressing user issues.
Trained users to operate and manage hardware and software.
Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
Researched and maintained IT project and service documentation to assist future problem resolution.
Lent technical support, consulting and implementation services to maintain system performance thresholds.
Designed and customized implementations to provide system integrity and security.
Maintained positive working relationship with fellow staff and management.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Verizon Specialist
Best Buy
Milpitas, California
2015.11 - 2017.05
Managed and resolved incidents according to service agreements.
Smart Phone sale and activations for Verizon Wireless.
Implemented strategies to take advantage of new opportunities.
Analyzed key performance indicators to identify effective strategies.
Created plans to propose solutions to problems related to efficiency and costs