Stephen Laccone
Advanced Repair Agent
Debary,Florida
Summary
Customer-focused Advanced Repair Agent with over three years of experience diagnosing, maintaining and repairing computer and windows/mac operating systems. Highly proficient in mainstream applications and operating systems. Skilled in configuring, diagnosing and maintaining wireless and local area networks.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Advanced Repair Agent
Geek Squad - Best Buy
08.2022 - Current
- Communicated effectively with customers about their device's status throughout the entire repair process, ensuring transparency and trustworthiness in service delivery.
- Provided excellent customer service, addressing inquiries and resolving technical issues efficiently.
- Managed inventory of parts and equipment, maintaining an organized workspace for maximum efficiency.
- Expedited repair processes for improved turnaround time and increased customer satisfaction.
- Demonstrated adaptability by quickly learning new technologies as they emerged within the market
Consultation Agent
Geek Squad - Best Buy
07.2021 - 08.2022
- Streamlined consultation processes for improved efficiency and effectiveness in addressing client needs.
- Enhanced client satisfaction by providing personalized consultation and tailored solutions.
- Assessed client requirements thoroughly to create customized action plans aligned with their goals and objectives.
- Built lasting relationships with clients through consistent communication and timely followups.
- Mentored junior team members, sharing expertise and best practices to foster professional growth within the organization
Sales Associate
Kohls Department Store
09.2020 - 06.2021
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL 08.2022 - Current
Associate of Science - Psychology
Seminole State College of Florida
Sanford, FL 05.2001 -
Skills
Problem-solving abilities
undefinedTimeline
Advanced Repair Agent
Geek Squad - Best Buy
08.2022 - Current
Bachelor of Science - Psychology
University of Central Florida
08.2022 - Current
Consultation Agent
Geek Squad - Best Buy
07.2021 - 08.2022
Sales Associate
Kohls Department Store
09.2020 - 06.2021
Associate of Science - Psychology
Seminole State College of Florida
05.2001 -
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