Maxwell Conroy
Camp Hill,PA
Summary
Hardworking, resourceful IT professional looking for opportunities in help desk, systems admin, information technology or network support. Committed to consistently meeting and exceeding standards for technical support while furthering my own education to enhance my development and the value that I can provide as an agent.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Advanced Repair Agent
Geek Squad/Best Buy
02.2025 - Current
- Troubleshot and repaired Windows, iPhone and Mac issues, ensuring timely service delivery.
- Explained technical topics in simple terms for non-technical users.
- Used ticketing system and documented work according to company standards.
- Acted as the final point of contact before device escalation.
- Ordered parts and tracked inventory for Geek Squad repair requests, maintaining efficient workflow.
- Assisted clients with remote support
Appointment Coordinator
West Shore Home
05.2023 - 02.2025
- Reviewed and resolved discrepancies in appointments scheduled by call center agents, ensuring accurate client and employee communication.
- Acted as central contact for field agents to streamline information exchange.
- Assisted clients remotely with questions and support.
- Trained onsite staff as senior coordinator.
Sales Advocate/Assistant Manager
Sprint/T-Mobile
04.2019 - 05.2023
- Sold phones, explained pricing plans, and outlined feature options to clients, enhancing customer understanding.
- Managed inventory, scheduling, recruiting, and daily store operations.
- Achieved promotion to assistant manager after one year of dedicated service.
- Coordinated with third-party vendors to successfully transition client accounts and related services.
Education
Associate of Applied Science - Computer Networking Technology
Harrisburg Area Community College
12-2026
Skills
- Network troubleshooting
- Switches and Routers
- Hardware repair
- Windows support
- Mac support
- Ticketing systems
- Remote support
- Printer deployment
- Active Directory
- Microsoft Application support
- Wireshark
- Cisco Packet Tracer
Certification
- Apple Certified Support Technician (Geek Squad)
- Apple Certified Repair Technician (Geek Squad)
- Cisco CCNA - In Progress
Timeline
Advanced Repair Agent
Geek Squad/Best Buy
02.2025 - Current
Appointment Coordinator
West Shore Home
05.2023 - 02.2025
Sales Advocate/Assistant Manager
Sprint/T-Mobile
04.2019 - 05.2023
Associate of Applied Science - Computer Networking Technology
Harrisburg Area Community College