Ian Lemoine
Oklahoma City,OK
Summary
Experienced in installing software, drivers, and operating systems for customer devices while ensuring compliance with specifications for data handling. Provided technical support in-person, over the phone, and through remote access, effectively communicating repair statuses and recommendations to clients. Demonstrated proficiency in troubleshooting complex issues related to system performance, network connectivity, and hardware components, contributing to enhanced client satisfaction. Skilled in device diagnostics and hardware repair, with a focus on accurate calibration of tools and equipment to support technical work.
Overview
15
15
years of professional experience
Work History
Advanced Repair Agent
Geek Squad - Best Buy
Oklahoma City, OK
07.2021 - Current
- Installed software, drivers, and operating systems for customer devices.
- Articulated repair status and tailored recommendations to clients, enhancing understanding and satisfaction.
- Delivered technical support via phone and remote access, resolving issues efficiently for clients.
- Diagnosed and resolved complex issues affecting system performance, network connectivity, and hardware functionality.
Data Destruction Tech
Cdr Global
Oklahoma City, OK
06.2020 - 07.2021
- Worked with clients to make sure all incoming devices were handled and processed properly
- Made sure all client data was handled according to contract specifications
- Calibrated tools and equipment to support accurate technical work.
Inventory Supervisor
Walgreens
Oklahoma City, Oklahoma
05.2019 - 06.2020
- Conducted regular audits of inventory accuracy and quality assurance checks on incoming shipments.
- Analyzed daily inventory reporting to identify and correct errors, plan workflows and meet ordering requirements.
- Supervised inventory counts across stockroom and sales floor.
- Trained team members on inventory procedures and shrink control.
- Monitored replenishment for pharmacy, front end, and seasonal merchandise.
- Audited receiving paperwork against vendor shipments and store records.
Easy Tech Manager
Staples
Oklahoma City, Oklahoma
02.2018 - 05.2019
- Guided junior technicians on repair standards and service procedures.
- Diagnosed customer device issues and completed repairs accurately.
- Installed software, updates, and hardware for in-store technology products.
- Tested equipment functionality before returning devices to customers.
- Documented service orders and repair notes in internal systems.
Customer Experience Manager
McDonald's
Edmond, Oklahoma
08.2011 - 02.2018
- Led guest experience standards across daily restaurant service.
- Monitored customer feedback and addressed guest concerns promptly.
- Trained managers on communication and complaint resolution.
- Coached crew on hospitality, order accuracy, and service recovery.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
Education
Edmond Santa Fe High School
Edmond, OklahomaSkills
- Network troubleshooting
- Device diagnosis
- Advanced troubleshooting
- Hardware repair
- Remote technical support
- Client management
- Effective communication
Timeline
Advanced Repair Agent
Geek Squad - Best Buy
07.2021 - Current
Data Destruction Tech
Cdr Global
06.2020 - 07.2021
Inventory Supervisor
Walgreens
05.2019 - 06.2020
Easy Tech Manager
Staples
02.2018 - 05.2019
Customer Experience Manager
McDonald's
08.2011 - 02.2018
Edmond Santa Fe High School